Job summary
The Business Support Manager will have a key role to play in supporting the SACT Service Manager in the day-to-day management (Bookings, Prepping & Delivery) of SACT patient care at Velindre Cancer Centre and across outreach services. They will provide the support manager function to the SACT Lead Nurses and the Head & Deputy Head of Nursing to ensure that operations and services aredelivered to the professional and regulatory standards and guidance.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
In addition, the post holder will work closely with the SACT clinical leads, and other directorate teams on business planning and the development and continuous improvement of patient care processes across the whole Integrated Care Directorate.
The post holder will line manage the support services within the directorate e.g. SACT Bookings Team.
The role requires experience of effective staff management, service planning and delivery and excellent communication skills. In addition, the ability to develop effective team working and building and maintaining effective working relationships is paramount.
The ability to communicate effectively; to work well under pressure and to prioritise the demands in a busy and often complex environment are also essential requirements for this role.
This is an exciting opportunity to join our management team and play an active role in helping us to deliver high quality, patient-focused services.
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Skills
Essential
- Ability to communicate with people about difficult matters/in difficult situations across a diverse range of situations
- Experience of team working and building and maintaining effective working relationships
- Experience of writing reports for high level committees and Trust Board
- Ability to use initiative and enthusiasm to problem solve/develop the services with minimum disruption to day to day operations
Experience
Essential
- Operational management experience
- Experience of change management
- Experience of preparing business plans taking into account finance, quality, activity, workforce and organisational factors
- Experience of managing a busy administration workload with conflicting priorities
Desirable
- Experience of managing healthcare services
- Project management experience
Qualifications and Knowledge
Essential
- Masters level qualification or equivalent experience
- Evidence of CPD
- Change management experience/Service Improvement knowledge/skills
- Knowledge of business planning processes
- Working knowledge of wider health and social care systems and structures, policies, procedures and legislation relevant to service area
Desirable
- Post Graduate Management Qualification
- Project Management Qualification
Person Specification
Skills
Essential
- Ability to communicate with people about difficult matters/in difficult situations across a diverse range of situations
- Experience of team working and building and maintaining effective working relationships
- Experience of writing reports for high level committees and Trust Board
- Ability to use initiative and enthusiasm to problem solve/develop the services with minimum disruption to day to day operations
Experience
Essential
- Operational management experience
- Experience of change management
- Experience of preparing business plans taking into account finance, quality, activity, workforce and organisational factors
- Experience of managing a busy administration workload with conflicting priorities
Desirable
- Experience of managing healthcare services
- Project management experience
Qualifications and Knowledge
Essential
- Masters level qualification or equivalent experience
- Evidence of CPD
- Change management experience/Service Improvement knowledge/skills
- Knowledge of business planning processes
- Working knowledge of wider health and social care systems and structures, policies, procedures and legislation relevant to service area
Desirable
- Post Graduate Management Qualification
- Project Management Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
