Job summary
We are offering an exciting opportunity for Band 4 Radiotherapy Booking Clerk to join our team in a forward thinking radiotherapy department at Velindre Cancer Centre.
We are looking for an enthusiastic and innovative individual wishing to expand their knowledge and experience at a purpose built Cancer Centre, providing world class cancer care to the people of South East Wales.
Working 10:00-18:00 Monday to Friday
The successful candidate will have the opportunity to work in the Radiotherapy Department at Velindre Cardiff or in the newly built satellite Radiotherapy department at the Neville Hall hospital site, Abergavenny.
Face to Face interviews only
Advised for potential applicants to speak to a member of the radiotherapy team to gain more information on the role.
Main duties of the job
The post holder will form part of a team providing a scheduling service for radiotherapy and other services.
The role of the post holder is to schedule patients as required ensuring that the standard/agreed form is complete with all the relevant information before scheduling.
To liaise with patients giving them a choice of available appointments using the Department/Trust's computerised booking system. The post holder will assist with compiling and analysing waiting list data.
You will be required to help organise various departmental tasks.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centreand our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you
Visit our website to find out more https://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- NVQ3 or equivalent demonstrable experience
- Good general education
- Demonstrate an understanding of medical terminology
- Literacy and Numeracy Skills
- Keyboard skills
- Knowledge of NHS Systems (Electronic Staff Record, WPAS, Clinical Portal)
Desirable
- Evidence of educational development
Skills and Attributes
Essential
- Ability to use own initiative for problem solving
- Work as a team member
- Excellent verbal and written communication skills
- Organised approach to work
- Good telephone manner
- Diplomacy
- Keyboard skills
- Flexible approach to work
- Calm and methodical
- Enthusiastic and willing to learn
- Motivated
- Good attention to detail
- Observe discretion and confidentiality
- Know how to be able to deal with people in challenging circumstances
- Able to balance tasks and priorities
Desirable
- Flexible working hours according to service needs
- Welsh Speaker (Level 1) or willingness to work towards
- Creative with new ideas to improve services including waiting times.
- Evidence of up to date mandatory and statutory training
Experience
Essential
- Experience of clerical role
- Experience of working in a hospital environment
- Evidence of working face to face with customers/patients
- To be able to work independently
- Experience of working with busy clinical teams
Desirable
- Experience of ARIA patient management system
- Experience of MOSAIQ patient management system
- Knowledge of spreadsheets e.g. Excel
- Knowledge of waiting times
- NHS experience
- Communication training
- Customer care training
- Understanding of Radiotherapy Workload
Person Specification
Qualifications and Knowledge
Essential
- NVQ3 or equivalent demonstrable experience
- Good general education
- Demonstrate an understanding of medical terminology
- Literacy and Numeracy Skills
- Keyboard skills
- Knowledge of NHS Systems (Electronic Staff Record, WPAS, Clinical Portal)
Desirable
- Evidence of educational development
Skills and Attributes
Essential
- Ability to use own initiative for problem solving
- Work as a team member
- Excellent verbal and written communication skills
- Organised approach to work
- Good telephone manner
- Diplomacy
- Keyboard skills
- Flexible approach to work
- Calm and methodical
- Enthusiastic and willing to learn
- Motivated
- Good attention to detail
- Observe discretion and confidentiality
- Know how to be able to deal with people in challenging circumstances
- Able to balance tasks and priorities
Desirable
- Flexible working hours according to service needs
- Welsh Speaker (Level 1) or willingness to work towards
- Creative with new ideas to improve services including waiting times.
- Evidence of up to date mandatory and statutory training
Experience
Essential
- Experience of clerical role
- Experience of working in a hospital environment
- Evidence of working face to face with customers/patients
- To be able to work independently
- Experience of working with busy clinical teams
Desirable
- Experience of ARIA patient management system
- Experience of MOSAIQ patient management system
- Knowledge of spreadsheets e.g. Excel
- Knowledge of waiting times
- NHS experience
- Communication training
- Customer care training
- Understanding of Radiotherapy Workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
