Job summary
The Business Support Manager is responsible for supporting the CNS leads with the day-to-day management of the CNS service at Velindre Cancer Centre. They will provide the support manager function to the CNS Lead Nurse and the Head & Deputy Head of Nursing to ensure that operations and services aredelivered to the professional and regulatory standards and guidance.
They will be responsible for providing management support to the CNS serviceensuring performance targets are met, assist with business planning and support continuous service improvement and development.
The post holder will provide operational management and direction in the planning and provision of services, ensuring effective, efficient delivery of responsive and innovative high-quality services within thedirectorate. In addition, the post holder will work closely with the clinical leads, senior nursing teams on business planning and the development and continuous improvement of patient care processes.
Main duties of the job
Promote clear, informative and relevant communications within the area of responsibility and other stakeholders, having the ability to overcome barriers relating to contentious and complex information
To provide regular updates to the service leads and wider Senior Management Team on service developments and performance against local and national targets
Communicate detailed information effectively to solve problems and make decisions
Establish and maintain effective communication with all appropriate parties
Work collaboratively with other colleagues within the Trust promoting a culture where clinical and non-clinical staff are actively involved in the decision making process on how services are provided and targets delivered
To support the service leads working directly with key external stakeholders including local DGHs and other external agencies
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
Job description
Job responsibilities
Take lead responsibility for the performance and quality management ensuring that effective;
o Processes and procedures are in place to deliver the required internal and external performance and quality outcomes/targets
o Monitoring systems are in place to enable regular tracking of performance and quality
o Management systems are in place to tackle performance and quality.
Be an integral part of the directorate and play a key role in contributing to the overall management of the service.
To help clinical teams resolve their operational issues on a day-to-day basis. This will range from basic administration issues to move complex approaches requiring the support and agreement of the wider MDT.
To support the development of and management of resources to deliver targets required by the Trust
To contribute to the production of strategic and business plans and monitor these throughout the year
Establish rolling business planning processes and present summaries to enable review of performance against existing plans and timely development of strategies and plans for the future
To review and update administrative policies and procedures taking action as appropriate to enable continuous improvement of service quality
To assist the investigation and timely response to formal complaints as required, working with clinical staff to ensure that the lessons are learnt from issues and systems and process are amended to ensure that these issues are not repeated
Support the service leads in implementing effective systems, control process and risk management arrangements in line with the clinical and corporate governance strategy
Support the systems of incident reporting and education of staff following incidents, SIs and adverse events.
Ensure incidents recorded on Datix are appropriately actioned
Ensure the risk register is regularly reviewed and updated
Job description
Job responsibilities
Take lead responsibility for the performance and quality management ensuring that effective;
o Processes and procedures are in place to deliver the required internal and external performance and quality outcomes/targets
o Monitoring systems are in place to enable regular tracking of performance and quality
o Management systems are in place to tackle performance and quality.
Be an integral part of the directorate and play a key role in contributing to the overall management of the service.
To help clinical teams resolve their operational issues on a day-to-day basis. This will range from basic administration issues to move complex approaches requiring the support and agreement of the wider MDT.
To support the development of and management of resources to deliver targets required by the Trust
To contribute to the production of strategic and business plans and monitor these throughout the year
Establish rolling business planning processes and present summaries to enable review of performance against existing plans and timely development of strategies and plans for the future
To review and update administrative policies and procedures taking action as appropriate to enable continuous improvement of service quality
To assist the investigation and timely response to formal complaints as required, working with clinical staff to ensure that the lessons are learnt from issues and systems and process are amended to ensure that these issues are not repeated
Support the service leads in implementing effective systems, control process and risk management arrangements in line with the clinical and corporate governance strategy
Support the systems of incident reporting and education of staff following incidents, SIs and adverse events.
Ensure incidents recorded on Datix are appropriately actioned
Ensure the risk register is regularly reviewed and updated
Person Specification
Qualifications and Knowledge
Essential
- Masters level qualification or equivalent experience
- Evidence of CPD
- Change management experience/Service Improvement knowledge/skills
- Knowledge of business planning processes
- oWorking knowledge of wider health and social care systems and structures, policies, procedures and legislation relevant to service area
Desirable
- Post Graduate Management Qualification
- Project Management Qualification
Experience
Essential
- Operational management experience
- Experience of change management
- Experience of preparing business plans taking into account finance, quality, activity, workforce and organisational factors
- Experience of managing a busy administration workload with conflicting priorities
Desirable
- Experience of managing healthcare services
- oProject management experience
Skills and Attributes
Essential
- Ability to communicate with people about difficult matters/in difficult situations across a diverse range of situations
- Experience of team working and building and maintaining effective working relationships
- Experience of writing reports for high level committees and Trust Board
- Ability to use initiative and enthusiasm to problem solve/develop the services with minimum disruption to day to day operations
- oAbility to work effectively and collaboratively as part of a team
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh (please delete as appropriate)
Person Specification
Qualifications and Knowledge
Essential
- Masters level qualification or equivalent experience
- Evidence of CPD
- Change management experience/Service Improvement knowledge/skills
- Knowledge of business planning processes
- oWorking knowledge of wider health and social care systems and structures, policies, procedures and legislation relevant to service area
Desirable
- Post Graduate Management Qualification
- Project Management Qualification
Experience
Essential
- Operational management experience
- Experience of change management
- Experience of preparing business plans taking into account finance, quality, activity, workforce and organisational factors
- Experience of managing a busy administration workload with conflicting priorities
Desirable
- Experience of managing healthcare services
- oProject management experience
Skills and Attributes
Essential
- Ability to communicate with people about difficult matters/in difficult situations across a diverse range of situations
- Experience of team working and building and maintaining effective working relationships
- Experience of writing reports for high level committees and Trust Board
- Ability to use initiative and enthusiasm to problem solve/develop the services with minimum disruption to day to day operations
- oAbility to work effectively and collaboratively as part of a team
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh (please delete as appropriate)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
