Wiltshire Health and Care LLP

Administration Team Lead

Information:

This job is now closed

Job summary

Band 3 Administration Team Lead

Permanent -22.5 hours per week Flexible working (preference Monday Wednesday) pattern 08:00 16:00 or 08:30 16:30

** Previous applicants need not reapply**

We are looking to appoint an Administration Team Lead who is an enthusiastic and committed individual to provide administrative and line management support to a team of receptionists who are based across different sites (Devizes Health Centre, Melksham Community Hospital &Warminster Community Hospital)

This post will be based at Trowbridge Community Hospital however some travel will be required at least every 6 weeks in order to undertake supervision sessions with the receptionists. You will need to be able to work in a calm, logical and methodical way and be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.

The role is demanding and interesting and will require someone who is flexible and able to work under pressure. Previous experience of working in a reception setting would be welcome.

Main duties of the job

The attributes required are:

Excellent communication & Interpersonal skills

Ability to work well as part of a team

Ability to learn quickly

Good organisational skills

Great ability to concentrate and work accurately

Ability to work cross site

The role requires applicants to have some supervisory experience and excellent organisational, IT and communication skills.

This is a fantastic opportunity for an individual who relishes a challenge. In return we can offer you a supportive, fast moving, and varied job, in an often-busy environment.

For an informal discussion please contact:

Heather Byrd, Administration Manager by email heather.byrd@nhs.net or phone 01380 723511 ext 6504

About us

Wiltshire Health and Care provides community based health services, enabling people to live healthy independent lives. Our Vision is to enable people to live independant and fulfilling lives for as long as possible. We are an NHS partnership organisation, focused entirely on delivering quality health and care to the people of Wiltshire - not on making a profit.

There has never been a better time to join us. Community services are expanding as part of the NHS Long Term Plan and the population of Wiltshire has never needed the energy, enthusiasm and commitment of our community-focused teams more than now. You will join a friendly and supportive team who live our values of Quality, Integrity, Partnership and Change, which were developed with our staff, patients and carers.

If you already live in or near Wiltshire, youll know that it is a great place to live and work: rolling countryside, bustling market towns and vibrant city life combined with excellent transport links and good schools. If you are looking to move to the area, we offer local employment and a chance to play a crucial role as part of your new community straight away. What are you waiting for?!

Details

Date posted

23 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9085-WHC-22102-1

Job locations

Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH


Job description

Job responsibilities

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Job description

Job responsibilities

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Person Specification

Experience

Essential

  • Previous line management experience
  • Evidence of administrative experience within a customer focussed environment
  • Experience of working with minimal supervision
  • Experience of multi-tasking and prioritising work
  • Ability to problem solve
  • Ability to prioritise workload
  • Experience of working in health, medical or social care environment
  • Sound knowledge of data protection and confidentiality
  • Experience of using PAS (e.g. SystmOne)
  • Knowledge of Information Governance

Desirable

  • Previous NHS experience

Qualifications

Essential

  • Educated to GCSE Grade C in English (or equivalent qualification)
  • Comprehensive knowledge of office procedures
  • Excellent all round knowledge of Microsoft Office

Desirable

  • ECDL or equivalent
  • Patient Administration Systems

Additional Criteria

Essential

  • Access to a vehicle that can be used for business purposes and hold a full and valid driving licence.
Person Specification

Experience

Essential

  • Previous line management experience
  • Evidence of administrative experience within a customer focussed environment
  • Experience of working with minimal supervision
  • Experience of multi-tasking and prioritising work
  • Ability to problem solve
  • Ability to prioritise workload
  • Experience of working in health, medical or social care environment
  • Sound knowledge of data protection and confidentiality
  • Experience of using PAS (e.g. SystmOne)
  • Knowledge of Information Governance

Desirable

  • Previous NHS experience

Qualifications

Essential

  • Educated to GCSE Grade C in English (or equivalent qualification)
  • Comprehensive knowledge of office procedures
  • Excellent all round knowledge of Microsoft Office

Desirable

  • ECDL or equivalent
  • Patient Administration Systems

Additional Criteria

Essential

  • Access to a vehicle that can be used for business purposes and hold a full and valid driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Health and Care LLP

Address

Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH


Employer's website

https://wiltshirehealthandcare.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Wiltshire Health and Care LLP

Address

Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH


Employer's website

https://wiltshirehealthandcare.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Heather Byrd

heather.byrd@nhs.net

Details

Date posted

23 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9085-WHC-22102-1

Job locations

Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH


Supporting documents

Privacy notice

Wiltshire Health and Care LLP's privacy notice (opens in a new tab)