Wiltshire Health and Care LLP

Senior Administrator

This job is now closed

Job summary

Band 4 Senior Administrator

Permanent 37.5 hours per week.

Flexible working pattern Monday Friday.

Based at Jenner House, Langley Park, Avon Wy, Chippenham, SN15 1GG.

We are seeking to recruit an enthusiastic and motivated Senior Administrator to provide administrative support for our Specialist Services Teams based across Wiltshire. The role will require the successful candidate to work across different hospital sites as well as an opportunity for some home working.

This role will provide support to the Administration Manager, Specialist Services Heads of Service and line management and supervision to Administrators across the Specialist Services Teams. In addition, this crucial role includes day-to-day operational troubleshooting and requires a solution-focused approach.

The successful candidate will be supported and managed by the Administration Manager, whom they will work closely with to embed and sustain processes across services and manage administrative functions to support effective patient care/delivery.

Main duties of the job

This is an exciting opportunity for an experienced administrator to join the Specialist Services Administration Leadership Team, to help provide a positive and efficient administration support service.

The post-holder will need good written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment. A proactive can do attitude is required and a commitment to high quality, recognising the benefits of creativity and adaptability in a changing environment.

We are a busy, friendly team, who would welcome the opportunity to work with a new member of staff willing to contribute to the on-going development of the services we provide.

For an informal discussion please contact:

Heather Byrd, Administration Manager by email heather.byrd@nhs.net or phone 07787271763

About us

Wiltshire Health and Care provides community based health services, enabling people to live healthy independent lives. Our Vision is to enable people to live independant and fulfilling lives for as long as possible. We are an NHS partnership organisation, focused entirely on delivering quality health and care to the people of Wiltshire - not on making a profit.

There has never been a better time to join us. Community services are expanding as part of the NHS Long Term Plan and the population of Wiltshire has never needed the energy, enthusiasm and commitment of our community-focused teams more than now. You will join a friendly and supportive team who live our values of Quality, Integrity, Partnership and Change, which were developed with our staff, patients and carers. We have an overall good rating from the CQC, with the majority of our services rated as Outstanding.

If you already live in or near Wiltshire, youll know that it is a great place to live and work: rolling countryside, bustling market towns and vibrant city life combined with excellent transport links and good schools. If you are looking to move to the area, we offer local employment and a chance to play a crucial role as part of your new community straight away. What are you waiting for?!

Date posted

17 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9085-WHC-21805

Job locations

Avon House

Langley Park

Chippenham

Wiltshire

SN15 1GG

Job description

Job responsibilities

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Job description

Job responsibilities

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Person Specification

Experience

Essential

Supervisory experience in a patient/service focused environment delivering services to a number of people and managing workload priorities
Evidence of administrative experience within a customer / patient focused environment
To have worked previously in a medical, health or social care environment
Knowledge of data protection and confidentiality
Experience in waiting list management of a large referral base
Experience of using PAS (e.g SystmOne)
Knowledge of Information Governance
Experience of working with minimal supervision
Experience of multi-tasking and prioritising work
Ability to problem solve
Ability to prioritise workload
Experience in collecting information and chasing responses from colleagues at different levels of the organisation
Experience of report writing and data entry
Experience of working in health, medical or social care environment

Desirable

Experience in a similar role
Knowledge of business management processes
Workload management
Setting objectives
Implementing and monitoring performance indicators
Performance reviews/appraisals
Performance management

Qualifications

Essential

Educated to A-Level or equivalent knowledge and competency
Excellent organisational, IT and communication skills
Substantial experience in an administrative position
Comprehensive knowledge of office procedures
Above-basic knowledge of a range of Microsoft Office packages, including Microsoft Excel, Microsoft Word and Microsoft Office

Desirable

Experience of working as an effective member of a team
Experience of engaging and communicating effectively with people at all levels
Willingness to train/ develop further skills

Person Specification

Experience

Essential

Supervisory experience in a patient/service focused environment delivering services to a number of people and managing workload priorities
Evidence of administrative experience within a customer / patient focused environment
To have worked previously in a medical, health or social care environment
Knowledge of data protection and confidentiality
Experience in waiting list management of a large referral base
Experience of using PAS (e.g SystmOne)
Knowledge of Information Governance
Experience of working with minimal supervision
Experience of multi-tasking and prioritising work
Ability to problem solve
Ability to prioritise workload
Experience in collecting information and chasing responses from colleagues at different levels of the organisation
Experience of report writing and data entry
Experience of working in health, medical or social care environment

Desirable

Experience in a similar role
Knowledge of business management processes
Workload management
Setting objectives
Implementing and monitoring performance indicators
Performance reviews/appraisals
Performance management

Qualifications

Essential

Educated to A-Level or equivalent knowledge and competency
Excellent organisational, IT and communication skills
Substantial experience in an administrative position
Comprehensive knowledge of office procedures
Above-basic knowledge of a range of Microsoft Office packages, including Microsoft Excel, Microsoft Word and Microsoft Office

Desirable

Experience of working as an effective member of a team
Experience of engaging and communicating effectively with people at all levels
Willingness to train/ develop further skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wiltshire Health and Care LLP

Address

Avon House

Langley Park

Chippenham

Wiltshire

SN15 1GG

Employer's website

https://wiltshirehealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wiltshire Health and Care LLP

Address

Avon House

Langley Park

Chippenham

Wiltshire

SN15 1GG

Employer's website

https://wiltshirehealthandcare.nhs.uk/ (Opens in a new tab)