Job summary
The Service Support Manager will line manage and support the administrative team to deliver a comprehensive, confidential and expert service to the clinical team under the leadership of the Medical Director.
The post holder will be responsible for the management, overall supervision, initiation and embedding of effective business processes.
Excellent communication skills are required with experience in managing internal and external relationships.
Main duties of the job
The post holder will be required to work proactively in a busy, challenging and complex environment in which to develop and establish effective working relationships with a wide range of internal and external stakeholders, supporting the implementation and delivery of high-quality services. The post holder will lead and develop a comprehensive secretarial and administration service to support the Clinical Services Department (CS) ensuring effective operations are maintained. The postholder is expected to manage their time effectively, meeting tight deadlines and working largely unsupervised to support service delivery within VUNHST. The post holder will provide efficient and effective administrative support for the senior staff within Clinical Services and, as and when required, to meet the exigencies of the service. The post holder will also provide flexible support to the Service and Development team, Blood Health Team, Component Development Laboratory and Research Development & Innovation (RD&I) team where workload and deadlines require it.
This post is fixed term/secondment for 12 months due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Educated to degree standard or equivalent experience
- Evidence of CPD or further training related to business and office management
- Advanced keyboard or typing qualification (i.e. RSA Stage 3, OCR, etc)
Desirable
- Project Management experience
- Shorthand qualification
Experience
Essential
- Experience in supporting senior management
- Experience of working on own initiative without direct supervision
- Demonstrable experience of working as an Executive Assistant/Personal Assistant for a senior or executive-level manager
- Familiarity with record-keeping and audit processes
Desirable
- Experience of working in a highly regulated industry e.g. health, engineering, law, financial services
- Knowledge of the NHS and how it functions
- Use of electronic quality management and/or document management systems
Skills
Essential
- Evidence of proficiency in the management and maintenance of multiple systems (i.e. MS Office, Datix, Oracle, Q-Pulse, Teams, TRAC, Sharepoint)
- Ability to demonstrate a high level of initiative
- Excellent communication skills - verbal and written.
- Strong Organisational and time management skills
- Ability to deliver to deadlines
- Minute taking skills
Person Specification
Qualifications
Essential
- Educated to degree standard or equivalent experience
- Evidence of CPD or further training related to business and office management
- Advanced keyboard or typing qualification (i.e. RSA Stage 3, OCR, etc)
Desirable
- Project Management experience
- Shorthand qualification
Experience
Essential
- Experience in supporting senior management
- Experience of working on own initiative without direct supervision
- Demonstrable experience of working as an Executive Assistant/Personal Assistant for a senior or executive-level manager
- Familiarity with record-keeping and audit processes
Desirable
- Experience of working in a highly regulated industry e.g. health, engineering, law, financial services
- Knowledge of the NHS and how it functions
- Use of electronic quality management and/or document management systems
Skills
Essential
- Evidence of proficiency in the management and maintenance of multiple systems (i.e. MS Office, Datix, Oracle, Q-Pulse, Teams, TRAC, Sharepoint)
- Ability to demonstrate a high level of initiative
- Excellent communication skills - verbal and written.
- Strong Organisational and time management skills
- Ability to deliver to deadlines
- Minute taking skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
