Job summary
An opportunity has arisen in the Diabetic Eye Screening Wales Programme for a full time, WELSH SPEAKING Screening Pathway Administrator to join the Administration/Telephone Helpline Team.
IT IS ESSENTIAL THAT YOU SPEAK WELSH TO APPLY FOR THIS POST.
The successful candidate will be required to work as part of the Helpline Team responsible for ensuring the successful delivery of the Diabetic Eye Screening Programme in Wales. They will be responsible for providing essential administrative support to ensure the efficient operation of the call/recall and failsafe functions of the Programme.
This is a busy and varied role, which requires the ability to deal with a wide range of stakeholders, tasks and deadlines. There is a requirement to organise, prioritise and plan your workload in order to achieve your objectives. Team working is essential for this role, along with excellent telephone skills and a high level of accuracy when entering participant pathway information and data.
If you have the relevant experience and are self-motivated, with the ability to juggle and prioritise a range of tasks then we would love to hear from you. The postholder may be asked to cover other screening programmes as required.
Hours worked will be on a rota basis between 07:00 and 20:00, occasional weekend working.
The ability to speak Welsh is essential for this post.
Main duties of the job
Support the delivery of national screening programmes in Wales by providing essential pathway administration functions, including scheduling, processing data, extracting, and analysing information for participant screening records and handle participant communications.
Maintain high standards of accuracy and confidentiality when managing participant information and programme data.
Collaborate with team members and other health professionals to ensure the smooth operation of screening pathways.
About us
We are Public Health Wales - the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.
We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
Accurately input, extract, and update confidential participant information using national and bespoke information systems, ensuring adherence to data protection and information governance standards.
Process and verify screening clinical and medical information for relevant participant pathways, ensuring compliance with service procedures, data protection and information governance standards.
Use own judgement to understand previous screening history and identify which screening pathway is applicable in line with standard operating procedures.
Manage appointment booking, rescheduling or cancellations for clinics.
Undertake identified checks (Failsafes) to ensure information is in accordance with organisational policy, using complex pathways and algorithms to accurately check against bespoke information technology systems.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.
Job description
Job responsibilities
Accurately input, extract, and update confidential participant information using national and bespoke information systems, ensuring adherence to data protection and information governance standards.
Process and verify screening clinical and medical information for relevant participant pathways, ensuring compliance with service procedures, data protection and information governance standards.
Use own judgement to understand previous screening history and identify which screening pathway is applicable in line with standard operating procedures.
Manage appointment booking, rescheduling or cancellations for clinics.
Undertake identified checks (Failsafes) to ensure information is in accordance with organisational policy, using complex pathways and algorithms to accurately check against bespoke information technology systems.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.
Person Specification
Qualifications and Knowledge
Essential
- o5 GCSE A*-D or 9-3 including English Language or equivalent qualification
- oNVQ Level 3 or equivalent qualification and/or equivalent level of skills and knowledge
- oWillingness to work towards a Diploma in Screening (Level 3)
Desirable
- oKnowledge of Healthcare/ Anatomy Physiology/Medical Terminology
Experience
Essential
- oExperience of administrative systems and procedures in an office setting
Desirable
- oExperience of working within the NHS
- oExperience of dealing with the public
- oOngoing evidence of self directed learning and personal study
Skills and Attributes
Essential
- oProficient in the use of standard Microsoft software, such as Outlook, Teams, Word and Excel
- oWelsh Language Skills at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- oAbility to demonstrate understanding and application of our workplace values, together with the underpinning behaviours identified for success in this role
- oExcellent interpersonal and communication skills
- oExcellent organisational skills with the ability to prioritise own workload and work to deadlines
- oHigh level of accuracy and attention to detail
- oAbility to work effectively as part of a team to achieve shared goals, contributing ideas and supporting colleagues as needed
- oGood levels of literacy and numeracy with the ability to extract and identify relevant clinical data
- oFlexible approach to meet the needs of the service
Desirable
- oFoundational understanding of screening programmes
Person Specification
Qualifications and Knowledge
Essential
- o5 GCSE A*-D or 9-3 including English Language or equivalent qualification
- oNVQ Level 3 or equivalent qualification and/or equivalent level of skills and knowledge
- oWillingness to work towards a Diploma in Screening (Level 3)
Desirable
- oKnowledge of Healthcare/ Anatomy Physiology/Medical Terminology
Experience
Essential
- oExperience of administrative systems and procedures in an office setting
Desirable
- oExperience of working within the NHS
- oExperience of dealing with the public
- oOngoing evidence of self directed learning and personal study
Skills and Attributes
Essential
- oProficient in the use of standard Microsoft software, such as Outlook, Teams, Word and Excel
- oWelsh Language Skills at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- oAbility to demonstrate understanding and application of our workplace values, together with the underpinning behaviours identified for success in this role
- oExcellent interpersonal and communication skills
- oExcellent organisational skills with the ability to prioritise own workload and work to deadlines
- oHigh level of accuracy and attention to detail
- oAbility to work effectively as part of a team to achieve shared goals, contributing ideas and supporting colleagues as needed
- oGood levels of literacy and numeracy with the ability to extract and identify relevant clinical data
- oFlexible approach to meet the needs of the service
Desirable
- oFoundational understanding of screening programmes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).