Job summary
We're the Improvement Cymru Academy, part of the new Quality, Safety and Improvement directorate of the NHS Wales Executive. The Improvement Cymru Academy draws upon local and international learning, bringing new complimentary models of improvement approaches to NHS Wales, as well as integrating offers from partner bodies within Wales. This brings a wider and deeper lens to improvement science, incorporating patient safety, human factors and lean methodology, all with a focus on quality and based on a co-productive approach.
An opportunity has arisen to join the Improvement Cymru team as Business Support Officer to provide comprehensive business admin support to the Academy and Education Programme for Patients (EPP) team.
There will be a requirement for office attendance at a minimum of 2 days per week.
Main duties of the job
EPP Cymru has been a leading provider of self-management education and support in Wales for 18 years. Courses aim to support individuals with a chronic condition to develop skills to help them to manage their health and well-being, increasing confidence to take responsibility for their own care and make better use of health services.
Health Boards deliver EPP Cymru self-management courses to their communities, supported by the EPP Cymru National Team which provides support to NHS Wales.
This opportunity is open to those who have experience in an administrative role and have the key skills required.
Working as a Business and Support Officer, the post holder will join a pool of support staff providing comprehensive, confidential administrative, clerical and business support to the Improvement Cymru team. They will be required to communicate and liaise with directorates, divisions and stakeholders and produce work to deadlines whilst ensuring compliance with policies.
About us
The NHS Executive works in partnership for and on behalf of Welsh Government, in and with the NHS in Wales and is hosted by Public Health Wales.
Our key purpose is to drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health.
We do this by providing strong leadership and strategic direction - enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- Word processing to RSA level 3, or NVQ Level 3 or an equivalent qualification on level 3 of the Credit and Qualifications Framework for Wales, or relevant equivalent experience
Desirable
- An NVQ level 3 qualification in a business support related subject such as Business Administration or Management.
Experience
Essential
- Experience of providing business administration and support in a complex organisation
- Experience of providing secretarial support including the organising of meetings; taking notes or minutes; circulating and managing papers; and arranging venues.
- Experience of using Microsoft Office or Microsoft Office 365 applications.
- Experience in the management and maintenance of information systems
Desirable
- Experience of procuring goods and services including the use of associated IT systems.
- Experience of expenditure monitoring including the use of associated IT systems
- Experience of supporting the development and delivery of events
- Experience of using Microsoft Teams
Knowledge
Essential
- Good working knowledge of business administration and office procedures, some of which are non-routine.
Desirable
- A good working knowledge of legislation related to Information Governance, Record Keeping, Equalities and the Welsh Language.
Skills
Essential
- A high level of numeracy and written and spoken English
- Demonstrable proven organisational and time management skills
- Able to make judgements and provide information involving a range of job-related facts or situations some of which require analysis and comparison of a range of options.
- Able to assess and prioritise own workload within given timeframe, to meet business schedules
- Able to identify errors or problems, take action as necessary to resolve and/or notify line manager
- Able to monitor progress of defined aspects of specific projects and business processes, identifying problems or opportunities, take action as necessary and/or notify line manager
- Able to support projects including developing and identifying resources required, and ensuring all materials and resources are current and appropriate
Personal Attributes
Essential
- Able to concentrate for frequent periods of time where work pattern is unpredictable while dealing with frequent interruptions
- The post holder may be required to travel to meetings/events across Wales
Person Specification
Qualifications
Essential
- Word processing to RSA level 3, or NVQ Level 3 or an equivalent qualification on level 3 of the Credit and Qualifications Framework for Wales, or relevant equivalent experience
Desirable
- An NVQ level 3 qualification in a business support related subject such as Business Administration or Management.
Experience
Essential
- Experience of providing business administration and support in a complex organisation
- Experience of providing secretarial support including the organising of meetings; taking notes or minutes; circulating and managing papers; and arranging venues.
- Experience of using Microsoft Office or Microsoft Office 365 applications.
- Experience in the management and maintenance of information systems
Desirable
- Experience of procuring goods and services including the use of associated IT systems.
- Experience of expenditure monitoring including the use of associated IT systems
- Experience of supporting the development and delivery of events
- Experience of using Microsoft Teams
Knowledge
Essential
- Good working knowledge of business administration and office procedures, some of which are non-routine.
Desirable
- A good working knowledge of legislation related to Information Governance, Record Keeping, Equalities and the Welsh Language.
Skills
Essential
- A high level of numeracy and written and spoken English
- Demonstrable proven organisational and time management skills
- Able to make judgements and provide information involving a range of job-related facts or situations some of which require analysis and comparison of a range of options.
- Able to assess and prioritise own workload within given timeframe, to meet business schedules
- Able to identify errors or problems, take action as necessary to resolve and/or notify line manager
- Able to monitor progress of defined aspects of specific projects and business processes, identifying problems or opportunities, take action as necessary and/or notify line manager
- Able to support projects including developing and identifying resources required, and ensuring all materials and resources are current and appropriate
Personal Attributes
Essential
- Able to concentrate for frequent periods of time where work pattern is unpredictable while dealing with frequent interruptions
- The post holder may be required to travel to meetings/events across Wales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
