Job summary
THIS POST IS FIXED TERM/SECONDMENT FOR 18MONTHS DUE TO FUNDING
A new and exciting opportunity has arisen within the Health Protection Division, for a Senior Service Manager role. The Senior Service Manager will be accountable to the Head of Operations and provide senior leadership support to the Deputy Director of Health Protection for the effective strategic and operational management of the programme, ensuring the delivery of high-quality services.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
Main duties of the job
The ideal candidate will have a dynamic and collaborative approach with strong health and social care background and experience in the following areas;
Performance and assurance reporting including ensuring robust mechanisms are in place to communicate effectively and drive service improvement
Strategic and operational planning including responsibility for the development of the Integrated Medium Term Plan
Financial management and compliance including improving efficiency and effectiveness within available resources
Service improvement and transformation including the development of operational change programmes, ensuring effective business and governance arrangements are in place.
About us
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales. Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us, the benefits we offer and guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
For fully detailed information on the job role and requirements please refer to the Job Description/Person Specification.
Job description
Job responsibilities
For fully detailed information on the job role and requirements please refer to the Job Description/Person Specification.
Person Specification
Personal Attributes
Essential
- Committed to a patient centre open, blame free approach.
- Multi-task and deliver work to tight deadlines.
- Work with and relate to highly specialist professionals.
- Flexible approach to work.
- Integrity, judgement, and insight.
- High motivation and personal drive. A commitment to learning and development.
- Focus on delivery.
- Commitment to service improvement.
- Leadership and communication skills.
- Ability to work independently, and part of a team.
- Ability to challenge conventions.
- Ability to negotiate and act as an advocate at all levels.
Desirable
- Prepared to undertake new challenges.
- Demonstrate creative ability.
- Ability to speak Welsh.
Knowledge
Essential
- Knowledge of corporate and business planning and their relevance to the management and governance of organisations
- Risk assessment and management tools and methodologies.
- Working knowledge of controlling and managing resources in a business planning context. Role of regulatory bodies.
- Standards for Health Services. Broad knowledge of the structure and functions of organisations across the NHS.
- Understanding of employment legislation.
Experience
Essential
- Substantial experience of service management in the NHS.
- Extensive experience of planning and business.
- Experience of working with Directors, senior managers, and consultant clinicians.
- Undertaking investigations.
- Meeting a wide variety of stakeholders dealing with sensitive issues.
- Experience of achieving change within a public service setting. Strategy and policy implementation.
- Working with large multi- disciplinary groups. Proven track record of managing projects.
- Use incident and risk reporting system.
- Managing a team.
- Involving staff and patients in improving systems and services.
- Experience of organising meetings, workshops, and conferences.
Desirable
- Active participation in senior level working groups.
Qualifications
Essential
- Educated to Masters level in relevant area or equivalent level of work experience.
Desirable
- Recognised Project or Programme Qualification such as PRINCE, Agile MSP.
Other
Essential
- Ability to travel between PHW sites
Skills
Essential
- Excellent IT skills.
- Organisational change.
- Well-developed interpersonal and communication skills.
- Highly developing listening and questioning skills.
- Must be able to produce complex reports.
- Change management skills.
- Project management skills.
- Ability to deliver training.
- Influencing and negotiating skills.
- Analytical skills.
- Ability to apply innovation to work programmes.
Person Specification
Personal Attributes
Essential
- Committed to a patient centre open, blame free approach.
- Multi-task and deliver work to tight deadlines.
- Work with and relate to highly specialist professionals.
- Flexible approach to work.
- Integrity, judgement, and insight.
- High motivation and personal drive. A commitment to learning and development.
- Focus on delivery.
- Commitment to service improvement.
- Leadership and communication skills.
- Ability to work independently, and part of a team.
- Ability to challenge conventions.
- Ability to negotiate and act as an advocate at all levels.
Desirable
- Prepared to undertake new challenges.
- Demonstrate creative ability.
- Ability to speak Welsh.
Knowledge
Essential
- Knowledge of corporate and business planning and their relevance to the management and governance of organisations
- Risk assessment and management tools and methodologies.
- Working knowledge of controlling and managing resources in a business planning context. Role of regulatory bodies.
- Standards for Health Services. Broad knowledge of the structure and functions of organisations across the NHS.
- Understanding of employment legislation.
Experience
Essential
- Substantial experience of service management in the NHS.
- Extensive experience of planning and business.
- Experience of working with Directors, senior managers, and consultant clinicians.
- Undertaking investigations.
- Meeting a wide variety of stakeholders dealing with sensitive issues.
- Experience of achieving change within a public service setting. Strategy and policy implementation.
- Working with large multi- disciplinary groups. Proven track record of managing projects.
- Use incident and risk reporting system.
- Managing a team.
- Involving staff and patients in improving systems and services.
- Experience of organising meetings, workshops, and conferences.
Desirable
- Active participation in senior level working groups.
Qualifications
Essential
- Educated to Masters level in relevant area or equivalent level of work experience.
Desirable
- Recognised Project or Programme Qualification such as PRINCE, Agile MSP.
Other
Essential
- Ability to travel between PHW sites
Skills
Essential
- Excellent IT skills.
- Organisational change.
- Well-developed interpersonal and communication skills.
- Highly developing listening and questioning skills.
- Must be able to produce complex reports.
- Change management skills.
- Project management skills.
- Ability to deliver training.
- Influencing and negotiating skills.
- Analytical skills.
- Ability to apply innovation to work programmes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
