Job summary
The post will give you the opportunity to work within and lead an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
We currently have a full time, permanent position as Team Leader in south East NEPTS Control.
The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources.
The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required.
The successful candidates will ideally have a good geographical knowledge of the South Wales area.
Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description
Job responsibilities
The successful candidates will be responsible for the supervision of the NEPTS Control room. The NEPTS Control room is responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The successful candidates will be responsible for the supervision of the NEPTS Control room. The NEPTS Control room is responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- ILM Level 4 or NVQ level 4 Management Qualification, or ability to demonstrate knowledge of management.
Desirable
- Cleric Qualified with experience of working within NEPTS JCC/NET Centre / Liaison.
- Experience of developing and delivering training.
- Knowledge of NHS Putting Things Right (PTR) process.
Values
Essential
- Able to demonstrate Trust values and behaviours
Other
Essential
- Ability to travel across Trust sites
Aptitude and Abilities
Essential
- Ability to develop proactive working relationship, communicating effectively with internal and external stakeholders
- Contribute to improvements within the Control Room environment
- Ability to communicate complex and highly sensitive information to patients and relatives using empathy and reassurance, gain co-operation where required and overcome barriers to understanding.
- Able to build positive relationship with business partners and work collaboratively
Desirable
- Experienced in time management and history of successfully meeting deadlines
Person Specification
Qualifications and/or Knowledge
Essential
- ILM Level 4 or NVQ level 4 Management Qualification, or ability to demonstrate knowledge of management.
Desirable
- Cleric Qualified with experience of working within NEPTS JCC/NET Centre / Liaison.
- Experience of developing and delivering training.
- Knowledge of NHS Putting Things Right (PTR) process.
Values
Essential
- Able to demonstrate Trust values and behaviours
Other
Essential
- Ability to travel across Trust sites
Aptitude and Abilities
Essential
- Ability to develop proactive working relationship, communicating effectively with internal and external stakeholders
- Contribute to improvements within the Control Room environment
- Ability to communicate complex and highly sensitive information to patients and relatives using empathy and reassurance, gain co-operation where required and overcome barriers to understanding.
- Able to build positive relationship with business partners and work collaboratively
Desirable
- Experienced in time management and history of successfully meeting deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
