Job summary
An exciting opportunity has arisen for a highly motivated individual to join the Strategy, Planning & Performance Directorate in the role of Performance Manager (Stakeholders & Change).
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
This post reports directly to the Assistant Director Commissioning & Performance, providing support on the delivery of improved patient outcomes and staff experience by being the Trust's lead on commissioning, Welsh Government accountability, health board performance requests, performance management aspects of transformation, performance management aspects of planning, in particular, integrated technical planning, linked to commissioning, forecasting and modelling.
The role has a broad remit, across the whole of the Trust, with the ability to connect information together and provide a coherent picture considered key. The post holder will have a strong ability to develop, interpret and analyse data from a wide variety of sources and present information concisely.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description
Job responsibilities
The is a permanent role and is ideally suited to an analytical individual with a background in performance analysis and performance management.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The is a permanent role and is ideally suited to an analytical individual with a background in performance analysis and performance management.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Master's level, or relevant equivalent specialist experience.
- Specialist knowledge and experience of analytical and statistical techniques and processes, by a relevant degree or equivalent experience, plus additional specialist knowledge via a post graduate diploma or equivalent relevant experience.
- Evidence of continuing professional and managerial development.
- Detailed knowledge and understanding of health service planning and performance processes.
- Sound understanding of performance theory and practice.
- Knowledge of NHS Wales performance regime.
- Knowledge of NHS Wales commissioning arrangements.
- Sound understanding and experience of service improvement techniques.
Desirable
- Project management qualification.
- Quality improvement qualification.
Experience
Essential
- Previous experience of management in a commissioning and performance environment.
- Previous experience of leading and managing complex accountability and performance information in strategic decision making.
- Experience of management in healthcare.
- Experience of managing staff.
- Experience of leading projects, including use of relevant project management techniques and successful delivery.
- Experience of managing in a in a large complex service: including evidence of solving strategic, tactical and operational problems.
- Expert knowledge and experience of developing and implementing strategies and plans for the delivery of services.
- Expert knowledge and experience of developing organisational wide policies and frameworks for commissioning, modelling and performance.
- Successful track record in change management, service redesign, implementation of improvement initiatives and service development.
- A proven track record of dealing with complicated situations and the delivery of challenging corporate objectives.
- Evidence of successfully influencing senior managers and other professionals through the use of business intelligence.
Skills and Attributes
Essential
- Ability to challenge issues, taking a problem-solving approach to ensure proactive and effective resolution.
- Highly developed interpersonal skills with the ability to build relationships at all levels.
- Ability to communicate, facilitate and present complex issues, with an emphasis on business intelligence to frame the issue.
- Staff management and leadership skills.
- Ability to work autonomously, but equally effective as part of a multi-disciplinary team.
- Demonstrates ability to work on multiple complex tasks simultaneously and produce high quality work within tight deadlines and with resource constraints.
- Demonstrable programme and project management skills including work planning, organisation and prioritisation.
- Ability to lead on statistical analysis of complex information, using statistical process control software packages etc.
- Ability to lead on the advanced use of performance management software: Qliksense, Power BI and data visualisation of results.
- High level of accuracy and attention to detail.
- Self-confident, motivated and reliable.
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
Essential
- This role requires travel pan Wales.
- Flexible approach to work
Person Specification
Qualifications and Knowledge
Essential
- Educated to Master's level, or relevant equivalent specialist experience.
- Specialist knowledge and experience of analytical and statistical techniques and processes, by a relevant degree or equivalent experience, plus additional specialist knowledge via a post graduate diploma or equivalent relevant experience.
- Evidence of continuing professional and managerial development.
- Detailed knowledge and understanding of health service planning and performance processes.
- Sound understanding of performance theory and practice.
- Knowledge of NHS Wales performance regime.
- Knowledge of NHS Wales commissioning arrangements.
- Sound understanding and experience of service improvement techniques.
Desirable
- Project management qualification.
- Quality improvement qualification.
Experience
Essential
- Previous experience of management in a commissioning and performance environment.
- Previous experience of leading and managing complex accountability and performance information in strategic decision making.
- Experience of management in healthcare.
- Experience of managing staff.
- Experience of leading projects, including use of relevant project management techniques and successful delivery.
- Experience of managing in a in a large complex service: including evidence of solving strategic, tactical and operational problems.
- Expert knowledge and experience of developing and implementing strategies and plans for the delivery of services.
- Expert knowledge and experience of developing organisational wide policies and frameworks for commissioning, modelling and performance.
- Successful track record in change management, service redesign, implementation of improvement initiatives and service development.
- A proven track record of dealing with complicated situations and the delivery of challenging corporate objectives.
- Evidence of successfully influencing senior managers and other professionals through the use of business intelligence.
Skills and Attributes
Essential
- Ability to challenge issues, taking a problem-solving approach to ensure proactive and effective resolution.
- Highly developed interpersonal skills with the ability to build relationships at all levels.
- Ability to communicate, facilitate and present complex issues, with an emphasis on business intelligence to frame the issue.
- Staff management and leadership skills.
- Ability to work autonomously, but equally effective as part of a multi-disciplinary team.
- Demonstrates ability to work on multiple complex tasks simultaneously and produce high quality work within tight deadlines and with resource constraints.
- Demonstrable programme and project management skills including work planning, organisation and prioritisation.
- Ability to lead on statistical analysis of complex information, using statistical process control software packages etc.
- Ability to lead on the advanced use of performance management software: Qliksense, Power BI and data visualisation of results.
- High level of accuracy and attention to detail.
- Self-confident, motivated and reliable.
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
Essential
- This role requires travel pan Wales.
- Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
