Job summary
When things go wrong, or if something is not right we need to ensure that we look to improve our systems, activities or relationships. It is important that we all feel able to speak up and stop potential harm or negative experiences from occurring. When things are good, but could be better, we should feel able to speak confidently and raise a suggestion for improvement. Speak Up Safely Guardians provide that direction to support teams and individuals to speak up safely
We are looking for a Speak Up Safely Guardian to join our Speak up Safely Lead Guardian, you will be instrumental in implementing the Trust wide vision and action plan for the Speaking Up Safely national framework. You will support the delivery of a psychologically safe and inclusive speak up culture within the Trust
Experience as a Freedom to Speak Up/ Speaking Up Safely Guardian or of managing complex employee relations/complaints with a high level of knowledge about the Speak Up process is essential for this role
Building excellent relationships with employees and volunteers alike, you will have the ability to deal with potentially challenging, complex situations of a sensitive nature. You will be a confident communicator with excellent people skills, with the ability to show empathy, reassurance and appreciation to those raising concerns.
Main duties of the job
The Speak Up Safely Guardian will operate independently, impartially and objectively whilst working in partnership with the Trust. The Guardian will support colleagues to speak up when they feel that they are unable to do so by other routes, ensuring appropriate actions take place and challenging where necessary.
The role will assist in:
- Delivering the NHS Wales Speaking Up Safely Framework and its principles and support Welsh Ambulance Services University NHS Trust (WAST) with achieving Welsh Government compliance of the framework.
- Facilitating mechanisms for employees to raise concerns openly or anonymously, and with confidence.
- Implementation of the Trust wide strategic vision and long-term action place for Speaking Up Safely (SUS).
Drive activities that will support positive action towards creating a culture of speaking up safely and engage with key stakeholders to ensure they are included in this work.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job Purpose
The Speaking Up Safely Guardian is a role supporting the delivery of the Trusts Speak Up Safely (SUS) service supported by the wider team in achieving the following outcomes:
A positive culture of speaking up is instilled throughout the organisation with speaking up becoming business as usual.
All colleagues are aware of the process for speaking up and how to raise a concern. Supported appropriately when they speak up or support others who are speaking up.
That the Trust learns from concerns raised and improvements are made as a result.
Effectively align with the National Speak Up processes and best practice guidance.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job Purpose
The Speaking Up Safely Guardian is a role supporting the delivery of the Trusts Speak Up Safely (SUS) service supported by the wider team in achieving the following outcomes:
A positive culture of speaking up is instilled throughout the organisation with speaking up becoming business as usual.
All colleagues are aware of the process for speaking up and how to raise a concern. Supported appropriately when they speak up or support others who are speaking up.
That the Trust learns from concerns raised and improvements are made as a result.
Effectively align with the National Speak Up processes and best practice guidance.
Person Specification
Qualifications and Knowledge
Essential
- Master's-level qualification in a relevant clinical or non-clinical discipline, or equivalent relevant experience.
- Evidence of Continuous Professional Development.
- The ability to evaluate and analyse highly complex and sensitive information.
- Understanding of raising concerns, including the barriers to raising concerns and strategies to potentially overcome them.
- Knowledge and understanding of the principles of Data Protection, confidentiality and good governance.
- The ability to work with a range of stakeholders, especially those responsible for patient safety and staff experience, to ensure that lessons are learnt, themes identified, and necessary changes are made.
Desirable
- Mediation or counselling qualification.
- Relevant clinical or other qualification.
- Coaching qualification or equivalent demonstrable experience.
Experience
Essential
- Experience of the Speak Up Safely agenda.
- Managing complex employee relations / complaints with a high level of knowledge about the Speak Up Safely process.
- Experience of presenting to groups of varying levels of seniority
- Developing and delivering learning interventions and reviewing cross organisational policies or initiatives
- Development of processes in alignment with policies and documentation.
- Experience of partnership building and relationship managing with groups of stakeholders and working in collaboration with senior leaders
- Experience and understanding of the effective use of mediation and managing highly confidential matters.
Desirable
- Understanding of risk assessment and management in an organisational context.
- Experience of working in the NHS and understanding of national NHS initiatives.
- Understanding of employment processes.
Person Specification
Qualifications and Knowledge
Essential
- Master's-level qualification in a relevant clinical or non-clinical discipline, or equivalent relevant experience.
- Evidence of Continuous Professional Development.
- The ability to evaluate and analyse highly complex and sensitive information.
- Understanding of raising concerns, including the barriers to raising concerns and strategies to potentially overcome them.
- Knowledge and understanding of the principles of Data Protection, confidentiality and good governance.
- The ability to work with a range of stakeholders, especially those responsible for patient safety and staff experience, to ensure that lessons are learnt, themes identified, and necessary changes are made.
Desirable
- Mediation or counselling qualification.
- Relevant clinical or other qualification.
- Coaching qualification or equivalent demonstrable experience.
Experience
Essential
- Experience of the Speak Up Safely agenda.
- Managing complex employee relations / complaints with a high level of knowledge about the Speak Up Safely process.
- Experience of presenting to groups of varying levels of seniority
- Developing and delivering learning interventions and reviewing cross organisational policies or initiatives
- Development of processes in alignment with policies and documentation.
- Experience of partnership building and relationship managing with groups of stakeholders and working in collaboration with senior leaders
- Experience and understanding of the effective use of mediation and managing highly confidential matters.
Desirable
- Understanding of risk assessment and management in an organisational context.
- Experience of working in the NHS and understanding of national NHS initiatives.
- Understanding of employment processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
