Job summary
An exciting development opportunity has arisen for a full-time (37.5 hours per week) Band 8 Business Manager within the Operations Directorate.
This is a substantive post. Based in Cwmbran.
The successful post holder will be responsible for:-
Reporting to the Head of Service as part of the National Operations and Support team, you will provide line management to the Business Support Officers, provide efficient and effective business management support across the directorate and collaborate with other directorates.
The role will play a vital role in facilitating effective communication across the directorate. They will actively develop and maintain relationships with both staff and stakeholders, ensuring maximum staff involvement and fostering a culture of partnership working.
The role will represent the directorate at various meetings with both internal and external stakeholders, effectively conveying relevant information to all parties involved. They will take the lead in projects and meetings, delivering clear and concise information and data.
The role will support operational planning and policy development, ensuring coordination and effective procedures. Monitoring progress against deliverables, they will identify risks and issues and provide guidance on necessary corrective measures.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The post holder will be directly responsible to the Head of Service, Operational Delivery and will provide business management support across the directorate including senior leadership team, working collaboratively with other directorates.
The post holder will be required to lead and coordinate operational planning and provide advisory support on work streams and business requirements across the directorate. The post holder will be responsible for the design and writing of Board, Executive and other Committee papers to achieve required outcomes.
The post holder will have responsibility for line management of the business support team and coordinate/assign business activities to ensure completion within agreed timescales and appropriate and effective use of the resource available.
The post holder will play a vital role in the coordination and delivery of clinical and operational governance across the directorate, as well as lead their own pieces of work to realise any number of benefits, which will include but not be limited to financial savings, performance improvement and/or enhance patient experience and outcomes.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or knowledge
Essential
- Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment.
- Prince 2 or other equivalent project management qualification.
- Leadership and/or Management Qualification Level 4 or equivalent experience.
- Highly specialist knowledge of managing within the NHS healthcare setting.
- Highly detailed knowledge and experience of managing capacity, demand, and activity.
- Knowledge of managing staff within a healthcare setting.
- Extensive knowledge and experience of business management practices.
- Knowledge and experience of project management.
- Full UK driver's licence.
Experience
Essential
- Extensive previous experience working in health or public services.
- Demonstrable achievement in managing healthcare services.
- Substantial experience of inter-agency working between ambulance and other emergency services.
- Management of resources with a good track record of change management, efficiency savings and financial recovery planning.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
- Experience of project management and imaginative planning.
- Experience of writing business cases and discretionary capital funding bids.
- Experience in managing a diverse team.
- Experience of recruitment and application of HR policies
- Experience of successfully managing change, translating strategy to operational plans and tactics.
- Evidence of professional leadership, leading to innovation in practice.
- Evidence of continuing professional development
- Experience in complaint management.
- Experience of investigating concerns and incidents
- Experience of responding to Freedom of Information requests.
- Experience in audit / bench marking
- Standard keyboard skills.
Desirable
- Experience in workforce planning.
- Experience in research and development.
- Experience in modernising services without additional resources.
Values
Essential
- Positive attitude towards learning and development, demonstrated by a record of continuing professional development.
- Honest and demonstrate a high degree of integrity.
- Open minded, treats colleagues with dignity and respect.
- Capacity to work with clinicians, staff and volunteers at all levels.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example.
- Commitment to the development of staff.
Other
Essential
- Mobility to travel across sites within Wales and elsewhere as required.
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing demands.
Aptitude and Abilities
Essential
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Awareness and understanding of the Trust's purpose and values and of the key objectives set out in the IMTP.
- Excellent organisational skills.
- Ability to work under pressure to achieve tight deadlines
- Able to hold professionals and peers to account.
- Ability to see tasks through to completion, and evaluate effectiveness and impact opportunity.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to work on own initiative and organise workload to operate effectively.
- Ability to prioritise, make judgments, and problem solve
- Highly effective negotiation and influencing skills, to achieve desired outcomes with internal and external stakeholders.
- Ability to gather, analyse and interpret performance and financial information.
- Excellent written and oral communication.
- Excellent numerical and presentational skills.
- Ability to see tasks to completion and evaluate effectiveness.
- Ability to make calm and rational decisions in the face of adversity.
- Ability to learn, listen and seek further information when appropriate.
- Proven ability to be resilient under pressure.
- Ability to delegate appropriately.
Desirable
- Ability to speak Welsh.
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills with ability to consider wider picture.
Person Specification
Qualifications and/or knowledge
Essential
- Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment.
- Prince 2 or other equivalent project management qualification.
- Leadership and/or Management Qualification Level 4 or equivalent experience.
- Highly specialist knowledge of managing within the NHS healthcare setting.
- Highly detailed knowledge and experience of managing capacity, demand, and activity.
- Knowledge of managing staff within a healthcare setting.
- Extensive knowledge and experience of business management practices.
- Knowledge and experience of project management.
- Full UK driver's licence.
Experience
Essential
- Extensive previous experience working in health or public services.
- Demonstrable achievement in managing healthcare services.
- Substantial experience of inter-agency working between ambulance and other emergency services.
- Management of resources with a good track record of change management, efficiency savings and financial recovery planning.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
- Experience of project management and imaginative planning.
- Experience of writing business cases and discretionary capital funding bids.
- Experience in managing a diverse team.
- Experience of recruitment and application of HR policies
- Experience of successfully managing change, translating strategy to operational plans and tactics.
- Evidence of professional leadership, leading to innovation in practice.
- Evidence of continuing professional development
- Experience in complaint management.
- Experience of investigating concerns and incidents
- Experience of responding to Freedom of Information requests.
- Experience in audit / bench marking
- Standard keyboard skills.
Desirable
- Experience in workforce planning.
- Experience in research and development.
- Experience in modernising services without additional resources.
Values
Essential
- Positive attitude towards learning and development, demonstrated by a record of continuing professional development.
- Honest and demonstrate a high degree of integrity.
- Open minded, treats colleagues with dignity and respect.
- Capacity to work with clinicians, staff and volunteers at all levels.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example.
- Commitment to the development of staff.
Other
Essential
- Mobility to travel across sites within Wales and elsewhere as required.
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing demands.
Aptitude and Abilities
Essential
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Awareness and understanding of the Trust's purpose and values and of the key objectives set out in the IMTP.
- Excellent organisational skills.
- Ability to work under pressure to achieve tight deadlines
- Able to hold professionals and peers to account.
- Ability to see tasks through to completion, and evaluate effectiveness and impact opportunity.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to work on own initiative and organise workload to operate effectively.
- Ability to prioritise, make judgments, and problem solve
- Highly effective negotiation and influencing skills, to achieve desired outcomes with internal and external stakeholders.
- Ability to gather, analyse and interpret performance and financial information.
- Excellent written and oral communication.
- Excellent numerical and presentational skills.
- Ability to see tasks to completion and evaluate effectiveness.
- Ability to make calm and rational decisions in the face of adversity.
- Ability to learn, listen and seek further information when appropriate.
- Proven ability to be resilient under pressure.
- Ability to delegate appropriately.
Desirable
- Ability to speak Welsh.
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills with ability to consider wider picture.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
