Call Handler

Job summary

Call handler

(Permanent - Part Time and Full Time available - Full Time is 37.5 hours per week )

Shifts will predominately be during the weekend, evening and bank holiday periods and will include day and night shifts. A flexible approach to work shifts is essential. One example of a Full-Time rota can be found in the attached documents

Main duties of the job

Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?

You will be answering calls from the public for the NHS 111 Wales service as part of the Welsh Ambulance Service NHS Trust.The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system.Equally important is an ability to treat our patients with dignity, empathy and respect.

All shortlisted applicants will be required to undertake an initial telephone-based interview and if successful at that stage will then be invited to attend for a formal remote interview via Microsoft Teams.

For successful candidates, training will be provided and paid on a full-time basis (daytime hours for approx. 5 weeks) and you must be able to commit to this and complete the training.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.