Job summary
Do you enjoy a challenge? Do you have a passion for delivering excellent patient centred care within a busy, fast-paced environment? We are looking for an enthuasiastic, highly motivated, self-driven individual who enjoys working within a large team. If this sounds like you, apply!
The ENT/AVM Department includes various different specialities including Rhinology, Otology, Paediatrics, Head & Neck and Audiovestibular Medicine. We are a large department with several peripheralsite clinics; Gosport War Memorial Hospital, Fareham Community Hospital, Petersfield Community Hospital, St Richards Hospital Chichester.
Our teams provide high level, patient centred care with a key focus on administration support. The administration team are fundamental in ensuring the smooth, efficient running of the department. Quite simply, we cannot run without you!
We are looking to recruit an enthusiastic and versatile individual who will thrive within a team. The successful candidate will require excellent communication skills, a passion for making a difference and enjoy working within a fast paced environment.
Main duties of the job
- Provide administrative support to the ENT/AVM Department, across all peripheral sites. The post holder will be based within Queen Alexandra Hospital.
- Providing reception duties; greeting patients and relatives, checking-in, schedulingfurther appointments.
- Ensuring that patients receive communications regarding appointments and admissions.
- Ensure clinics are prepped to a high standard Ensure that patient data is updated on a regular basis and recording any changes in accordance with GDPR.
- Provide administrative support to the Consultants, Junior Doctors, Nurses and Operational Team.
About us
The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research; embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU; our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in
terms of your education, opinions, culture, ethnicity, race, sex, gender
identity and expression, nation of origin, age, languages spoken, veterans
status, colour, religion, disability, sexual orientation and beliefs.
Job description
Job responsibilities
Provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry
Communicate appointment and admission related information to patients, parents, carers etc.
Facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy.
Key Responsibilities
- To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group.
- To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries.
- To ensure patient records and information are accurate; regularly checked and updated.
- To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public.
- To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions.
- To ensure RTT codes are correctly used and validated.
- To ensure clinics are accurately prepared; if required audiograms on arrival pre-booked, correspondence and results to be checked and readily available for consultation.
- To ensure adherence to the Trusts Policies and Procedures.
- To be able to effectively use Microsoft Office Outlook, Word and Excel.
- To be able to appropriately use NHS IT systems; Allocate Me, e-Referral, PAS, ICE, Minestrone, EPRO, TheatreMan, SEMA HELIX, EVOLVE, PLEXUS, ENVOY messenger, DA Languages, SCAS Transport and all other relevant systems.
- To respond to and provide information of a non-clinical nature to patients, parents/carers etc. whilst exercising judgement on when to escalate queries to the Supervisor/Operational team or re-direct the patient to the correct team.
- To be able to resolve minor day to day issues and patient complaints, escalating to the Supervisor when required.
- To include all other reasonable requests as determined by the Operational Team; the environment is fast-paced and constantly evolving.
Job description
Job responsibilities
Provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry
Communicate appointment and admission related information to patients, parents, carers etc.
Facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy.
Key Responsibilities
- To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group.
- To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries.
- To ensure patient records and information are accurate; regularly checked and updated.
- To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public.
- To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions.
- To ensure RTT codes are correctly used and validated.
- To ensure clinics are accurately prepared; if required audiograms on arrival pre-booked, correspondence and results to be checked and readily available for consultation.
- To ensure adherence to the Trusts Policies and Procedures.
- To be able to effectively use Microsoft Office Outlook, Word and Excel.
- To be able to appropriately use NHS IT systems; Allocate Me, e-Referral, PAS, ICE, Minestrone, EPRO, TheatreMan, SEMA HELIX, EVOLVE, PLEXUS, ENVOY messenger, DA Languages, SCAS Transport and all other relevant systems.
- To respond to and provide information of a non-clinical nature to patients, parents/carers etc. whilst exercising judgement on when to escalate queries to the Supervisor/Operational team or re-direct the patient to the correct team.
- To be able to resolve minor day to day issues and patient complaints, escalating to the Supervisor when required.
- To include all other reasonable requests as determined by the Operational Team; the environment is fast-paced and constantly evolving.
Person Specification
Qualifications
Essential
- Educated to GCSE Level, Grade C and above (or equivalent).
Skills
Essential
- Good communication skills; written and verbal.
- Strong customer service skills; friendly, compassionate, approachable, helpful and displays emotional intelligence.
- Strong administration skills; time-management, adaptable, organised with an attention to detail.
- Able to use a computer.
- Able to use Microsoft Office Outlook; create, send and receive emails, manage mailboxes.
- Able to use Microsoft Office Word and Excel.
Experience
Desirable
- Experience of working in a busy, challenging environment.
- Experience of working within the NHS; NHS IT systems, understands medical terminology.
- Experience of working in an office-based role.
Person Specification
Qualifications
Essential
- Educated to GCSE Level, Grade C and above (or equivalent).
Skills
Essential
- Good communication skills; written and verbal.
- Strong customer service skills; friendly, compassionate, approachable, helpful and displays emotional intelligence.
- Strong administration skills; time-management, adaptable, organised with an attention to detail.
- Able to use a computer.
- Able to use Microsoft Office Outlook; create, send and receive emails, manage mailboxes.
- Able to use Microsoft Office Word and Excel.
Experience
Desirable
- Experience of working in a busy, challenging environment.
- Experience of working within the NHS; NHS IT systems, understands medical terminology.
- Experience of working in an office-based role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
