Portsmouth Hospitals University NHS Trust

IT Clinical Applications System Tester and Support Technician

This job is now closed

Job summary

Portsmouth Hospitals are looking to recruit an IT Clinical Applications System Tester and Support Technician to join the IT Delivery department. The role is specifically looking at supporting the delivery and improvement of local and national Healthcare services by ensuring Clinical Applications such as ICE, PatientCentre/CLINiCOM PAS, VitalPAC, ED EPR, Patient Outpatient Kiosks etc., are managed efficiently and securely to maximise their availability and usefulness to users.

The IT Applications System Tester and Support Technician will need to demonstrate excellent communications skills and attention to detail to ensure the highest levels of customer satisfaction and service delivery. Excellent interpersonal skills are required as well as being both highly motivated and a good team-player, to deliver an efficient, effective customer-focused support service.

This is a great opportunity to join an NHS organisation that continues to invest in enterprise class technology whilst also offering great benefits including a fantastic pension scheme, excellent holiday entitlement, continuous personal development and most importantly a team ethos.

Main duties of the job

Contribute in the development and implementation of robust procedures to support the management of all corporate Clinical Applications.

Assist in the management of the safe delivery of Clinical Applications software revisions / upgrades across the user-base.

Develop expertise for the support and testing of corporate Clinical Applications and their uses.

Act as a 2nd line support to the Service Desk with the aim to help reduce and resolve issues by interrogation of the Clinical Applications systems.

About us

The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research; embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU; our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation and beliefs.

Date posted

29 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C8192-CS-23-0510A

Job locations

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Job description

Job responsibilities

To support the delivery and improvement of local health care services by ensuring corporate Clinical Application Systems are managed efficiently and securely to maximise their availability and usefulness to users. This will include assisting with the delivery of effective support and advice to Clinical Application end users, working in the pressured environment for front-line patient care, to whom the complexity of Clinical Applications Systems are a critical tool in the delivery of that care. To assist in software maintenance, including testing of the applications and regression testing of new versions/upgrades and management of system errors with 3rd Party system suppliers.

The post holder will:

Proactively and positively contribute to the successful overall performance of the Trust.
Deliver excellent levels of customer service to all patients/visitors and staff at the Trust.
Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Governments policies on Health.
Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes.
Act as an advocate for the Trust & its contribution to the Health Service arena through creating effective partnerships and relationships with internal and external stakeholders.
Comply with corporate governance structure in keeping with the principles and standards set out by the Trust.
Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes, which support the Governments policies on public health
If your employment is to a post that requires you to be registered with a professional body, the continuation of your employment is conditional upon you continuing to be registered with the appropriate professional body. The Trust will require evidence of current registration.
In compliance with the Trust's practices and procedures associated with the control of infection, you are required to: - Adhere to Trust Infection Control Policies assuring compliance with all defined infection control standards at all times. - Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not. - Challenge poor practice that could lead to the transmission of infection.
Contribute in the development and implementation of robust procedures to support the management of all corporate Clinical Applications.
Assist in the management of the safe delivery of Clinical Applications software revisions / upgrades across the user-base.

Job description

Job responsibilities

The post holder will:

Proactively and positively contribute to the successful overall performance of the Trust.
Deliver excellent levels of customer service to all patients/visitors and staff at the Trust.
Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Governments policies on Health.
Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes.
Act as an advocate for the Trust & its contribution to the Health Service arena through creating effective partnerships and relationships with internal and external stakeholders.
Comply with corporate governance structure in keeping with the principles and standards set out by the Trust.
Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes, which support the Governments policies on public health
If your employment is to a post that requires you to be registered with a professional body, the continuation of your employment is conditional upon you continuing to be registered with the appropriate professional body. The Trust will require evidence of current registration.
In compliance with the Trust's practices and procedures associated with the control of infection, you are required to: - Adhere to Trust Infection Control Policies assuring compliance with all defined infection control standards at all times. - Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not. - Challenge poor practice that could lead to the transmission of infection.
Contribute in the development and implementation of robust procedures to support the management of all corporate Clinical Applications.
Assist in the management of the safe delivery of Clinical Applications software revisions / upgrades across the user-base.

Person Specification

Qualifications

Essential

Relevant NHS clinical applications experience.
Significant experience in NHS Clinical Application Management or Software Testing environment.
ITIL Foundation Certification.

Desirable

Technical User Qualification, e.g. NVQ, ECDL.

Personal Qualities

Desirable

Pleasing personal manner, yet professional and assertive to insist security measures are complied with.
Reliable, able to maintain confidentiality and work to security protocols.
Service-orientated, customer-focused.
Self-motivated, enthusiastic and confident.
Team member, able to consult and contribute.
Patient and flexible, able to operate as part of a team.
Ability to juggle many priorities at one time, whilst remaining calm and patient.
Mobility, driving license and use of vehicle essential.
Flexible approach to work outside normal office hours, when and if the need arises.

Skills and Knowledge

Essential

Strong customer service skills.
Excellent communication and interpersonal skills to support and train application users at all levels, from consultants to clerical staff, including via the telephone and in situations of sensitive information and considerable stress for the user.
Excellent negotiating and persuasive skills to communicate to staff from all backgrounds and levels of IT literacy to commit to implementing new technology within their working practice.
Good teambuilding, management and motivation skills to deliver a customer-focused support service amidst heavy workloads.
Knowledge and experience of computerised applications management and security practices.
Strong awareness of data protection and information security/governance issues, and the importance of confidentiality.
Excellent planning and time-management skills, able to clearly manage priorities to meet deadlines.
Good communication, self- motivation, negotiation and relationship-building skills to persuade application users at all levels to focus on good data quality.
Able to set clear and appropriate priorities for self and others to meet overall goals.
Strong customer service skills.
Expertise in the use of O365 to include MS Word, Excel, PowerPoint, and Teams.

Desirable

Knowledge of issues in acute health sectors.
Knowledge of NHS information flows, including statutory reporting requirements and mechanisms.

Person Specification

Qualifications

Essential

Relevant NHS clinical applications experience.
Significant experience in NHS Clinical Application Management or Software Testing environment.
ITIL Foundation Certification.

Desirable

Technical User Qualification, e.g. NVQ, ECDL.

Personal Qualities

Desirable

Pleasing personal manner, yet professional and assertive to insist security measures are complied with.
Reliable, able to maintain confidentiality and work to security protocols.
Service-orientated, customer-focused.
Self-motivated, enthusiastic and confident.
Team member, able to consult and contribute.
Patient and flexible, able to operate as part of a team.
Ability to juggle many priorities at one time, whilst remaining calm and patient.
Mobility, driving license and use of vehicle essential.
Flexible approach to work outside normal office hours, when and if the need arises.

Skills and Knowledge

Essential

Strong customer service skills.
Excellent communication and interpersonal skills to support and train application users at all levels, from consultants to clerical staff, including via the telephone and in situations of sensitive information and considerable stress for the user.
Excellent negotiating and persuasive skills to communicate to staff from all backgrounds and levels of IT literacy to commit to implementing new technology within their working practice.
Good teambuilding, management and motivation skills to deliver a customer-focused support service amidst heavy workloads.
Knowledge and experience of computerised applications management and security practices.
Strong awareness of data protection and information security/governance issues, and the importance of confidentiality.
Excellent planning and time-management skills, able to clearly manage priorities to meet deadlines.
Good communication, self- motivation, negotiation and relationship-building skills to persuade application users at all levels to focus on good data quality.
Able to set clear and appropriate priorities for self and others to meet overall goals.
Strong customer service skills.
Expertise in the use of O365 to include MS Word, Excel, PowerPoint, and Teams.

Desirable

Knowledge of issues in acute health sectors.
Knowledge of NHS information flows, including statutory reporting requirements and mechanisms.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.