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Portsmouth Hospitals University NHS Trust

Cancer Care Coordinator

The closing date is 16 March 2026

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Job summary

Band 4: £28,392 -£31,157 per annum (effective date 1st April 2026)

Contract Type: Permanent

Full time hours: 37.5 per week

Job Summary:

Under the guidance and supervision of the Unit Manager, Service Manager and Nursing Team, , provide care and support to patients with a diagnosis of cancer.
Ensure patients have follow up assessments, investigation and appointments booked in a timely manner.
Ensure patient safety is maintained and patient experience is positive by treating all patients, relatives and colleagues with respect, dignity, and courtesy in accordance with Trust values.
Ensuring that at all times you act within your scope of practice and understand your limitations of practice.
Under the guidance of the nursing team, ensure patients navigate the complex booking system following on from their initial referral for treatment.
Ensure patients are informed of the services offered by our onsite Macmillan Centre and complete a referral if required.
Manage and maintain the Homecare treatment service.

Main duties of the job

Key Responsibilities:

Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
Always keep requirements in mind and seek out to improve, including achieving customer service performance targets.
Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities, and No Smoking.
Act in such a way that at all times the health and wellbeing of children and vulnerable adults is safeguarded. Familiarisation with and adherence to the Safeguarding Policies of the Trust is an essential requirement for all employees. In addition, all staff are expected to complete essential/mandatory training in this area.
Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect conform to the requirements of the Data Protection Act 1998, including the responsibility to ensure that personal data is accurate and kept up to date.
Report adverse incidents in accordance with Trust policy.
Record and report information onto patient administration systems in written and electronic format, including assisting generic admin duties to assist the team.
Promote and demonstrate effective verbal and non-verbal communication at all times with patients, relatives and colleagues recognising the need for tact, consideration and confidentiality.

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.

Date posted

02 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Permanent

Working pattern

Full-time

Reference number

REF2081A

Job locations

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Job description

Job responsibilities

Job Holders are required to:

Proactively support and co-ordinate the needs of patients undergoing treatment for Cancer.

Co-ordinate the transfer of care between service teams, or facilitation of service provision across the multidisciplinary teams. Escalate concerns or issues raised to the relevant teams.
Make pre-planned outbound telephone calls to patients if required to support the patients treatment.
Co-ordinate follow-up appointments, PICC appointments, blood tests and chemotherapy bookings and ensure appointments are made.
Recruit to, co-ordinate and manage patients on the Homecare Service, to include patient education, arranging blood tests, scheduling and liaising with external providers.

Co-ordinate access to patient information and education resources for patients.

Be aware of the range of information/education support resources available to our patients within the cancer service.
Collaborate and work closely with local providers of validated information resources, users and user groups, including the Macmillan Cancer Information and Support Centre and other registered providers.

Communication

Communicate directly through telephone or face to face contact with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.
Demonstrate an awareness of practice and seek appropriate support and guidance.

For additional information please see attached Job description.

Job description

Job responsibilities

Job Holders are required to:

Proactively support and co-ordinate the needs of patients undergoing treatment for Cancer.

Co-ordinate the transfer of care between service teams, or facilitation of service provision across the multidisciplinary teams. Escalate concerns or issues raised to the relevant teams.
Make pre-planned outbound telephone calls to patients if required to support the patients treatment.
Co-ordinate follow-up appointments, PICC appointments, blood tests and chemotherapy bookings and ensure appointments are made.
Recruit to, co-ordinate and manage patients on the Homecare Service, to include patient education, arranging blood tests, scheduling and liaising with external providers.

Co-ordinate access to patient information and education resources for patients.

Be aware of the range of information/education support resources available to our patients within the cancer service.
Collaborate and work closely with local providers of validated information resources, users and user groups, including the Macmillan Cancer Information and Support Centre and other registered providers.

Communication

Communicate directly through telephone or face to face contact with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.
Demonstrate an awareness of practice and seek appropriate support and guidance.

For additional information please see attached Job description.

Person Specification

Qualifications

Essential

QCF or BTEC or equivalent (NVQ) Level 2 qualification in Health and Social Care/Clinical Health.
OR completion of NHSP Care Support Worker Development Programme with 3 months experience as a Health Care Support Worker.
English and Maths GCSE or Functional Skills Level 1.

Desirable

QCF Level 3 (or equivalent) in care or modules relevant to the area.
Level 2 English and Maths.

Experience

Essential

Experience of working with people in a caring setting.
OR experience of working with people in a customer service setting.
Experience of data management.
Desire to deliver compassionate hands-on care in the hospital environment.

Desirable

Experience within a hospital setting as a Health Care Support Worker.

Additional criteria

Essential

Ability to work as part of a team.
Effective patient/client care skills.
Excellent verbal and written communication skills.
Able to meet the minimum skill set within first twelve months of appointment with support and development where required (list of skills as defined in generic competency framework).

Desirable

IT skills and European Computer Driving Licence (ECDL).

Person Specification

Qualifications

Essential

QCF or BTEC or equivalent (NVQ) Level 2 qualification in Health and Social Care/Clinical Health.
OR completion of NHSP Care Support Worker Development Programme with 3 months experience as a Health Care Support Worker.
English and Maths GCSE or Functional Skills Level 1.

Desirable

QCF Level 3 (or equivalent) in care or modules relevant to the area.
Level 2 English and Maths.

Experience

Essential

Experience of working with people in a caring setting.
OR experience of working with people in a customer service setting.
Experience of data management.
Desire to deliver compassionate hands-on care in the hospital environment.

Desirable

Experience within a hospital setting as a Health Care Support Worker.

Additional criteria

Essential

Ability to work as part of a team.
Effective patient/client care skills.
Excellent verbal and written communication skills.
Able to meet the minimum skill set within first twelve months of appointment with support and development where required (list of skills as defined in generic competency framework).