Job summary
Band 2 - £24,169 per annum
Permanent, full-time - 37.5 hours per week
We are looking for a dedicated Multi-Function Admin Team Member to join our team within the Urgent Care Group. This role includes working as part of a multi-functional internally rotating team, across a variety of roles on a monthly rota which runs 24 hours a day, 365 days a year.
Main duties of the job
- To provide administrative and clerical services within the Urgent Care Group, ensuring an efficient, effective and high quality service is provided.
- The role is across the Emergency Department at Queen Alexandra Hospital, Cosham nd Gosport Minor Injury Unit and tasks include:
-reception duties
-walk in and ambulance booking in process
-general administrative functions
-data quality
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job description
Job responsibilities
- Greet and respond to all patients and visitor enquiries (both face to face and via the telephone) in a
courteous and helpful manner, always ensuring messages are delivered to other staff as required.
- Ensure delivery of all administrative functions of the role.
- Utilise all appropriate information systems (PAS, ICE, Bedview, Oceano, Mobimed, Adastra)
- Wear appropriate PPE at all times and be aware of cleaning processes
- Prepare for all admissions and discharges from the department, ensuring good communication and
preparation of necessary documentation.
- Arrange patient transportation as required.
- Support Clinical staff with administrative duties as and when required, including management of confidential
waste. Collect and distribute mail, emails and photocopies of patient information.
- Liaise with Nurse in Charge (NIC) to ascertain current priorities and issues when working in clinical areas.
- Liaise with other departments, both internal and external to the Trust, including the patients GP as
necessary.
- Access patient records from the electronic database as required.
- Stock ward areas with adequate administrative supplies as and when required. Report faults and defects
through the appropriate channels for repair.
- Ensure patient referrals and other relevant documentation is scanned and uploaded onto patient records in
a timely manner.
- Ensure the non-clinical environment within the Emergency corridor is well organized, clean and tidy.
- Be responsible for monitoring the patient tracking system, escalating any potential problems as appropriate
via the agreed procedure. Ensuring national and local targets are adhered to and monitored.
- Act as a cohesive member of the department team, attending multidisciplinary meetings as appropriate and
maintaining own personal development and mandatory training.
- Provide cross cover for other ward areas as
directed by the Administration Manager.
Provide induction training support to all new members of staff as and when required by your line manager.
- Assist in identifying and facilitating possible areas of process improvement.
Job description
Job responsibilities
- Greet and respond to all patients and visitor enquiries (both face to face and via the telephone) in a
courteous and helpful manner, always ensuring messages are delivered to other staff as required.
- Ensure delivery of all administrative functions of the role.
- Utilise all appropriate information systems (PAS, ICE, Bedview, Oceano, Mobimed, Adastra)
- Wear appropriate PPE at all times and be aware of cleaning processes
- Prepare for all admissions and discharges from the department, ensuring good communication and
preparation of necessary documentation.
- Arrange patient transportation as required.
- Support Clinical staff with administrative duties as and when required, including management of confidential
waste. Collect and distribute mail, emails and photocopies of patient information.
- Liaise with Nurse in Charge (NIC) to ascertain current priorities and issues when working in clinical areas.
- Liaise with other departments, both internal and external to the Trust, including the patients GP as
necessary.
- Access patient records from the electronic database as required.
- Stock ward areas with adequate administrative supplies as and when required. Report faults and defects
through the appropriate channels for repair.
- Ensure patient referrals and other relevant documentation is scanned and uploaded onto patient records in
a timely manner.
- Ensure the non-clinical environment within the Emergency corridor is well organized, clean and tidy.
- Be responsible for monitoring the patient tracking system, escalating any potential problems as appropriate
via the agreed procedure. Ensuring national and local targets are adhered to and monitored.
- Act as a cohesive member of the department team, attending multidisciplinary meetings as appropriate and
maintaining own personal development and mandatory training.
- Provide cross cover for other ward areas as
directed by the Administration Manager.
Provide induction training support to all new members of staff as and when required by your line manager.
- Assist in identifying and facilitating possible areas of process improvement.
Person Specification
Skills and Knowledge
Essential
- Excellent standards of customer service
- Ability to use a personal computer with knowledge of word processing, and Windows applications
- Working knowledge of clerical procedures
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Ability to liaise with staff at all levels
- Knowledge of dealing with highly sensitive patient confidential information
Desirable
- Knowledge of NHS patient IT systems i.e. PAS (training will be provided)
Qualifications
Essential
- Educated to GCSE standard or equivalent
Experience
Essential
- Previous administrative experience
Desirable
- Experience of working in an NHS Trust/health care environment
- Previous clerical/reception experience in a similar role
Person Specification
Skills and Knowledge
Essential
- Excellent standards of customer service
- Ability to use a personal computer with knowledge of word processing, and Windows applications
- Working knowledge of clerical procedures
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Ability to liaise with staff at all levels
- Knowledge of dealing with highly sensitive patient confidential information
Desirable
- Knowledge of NHS patient IT systems i.e. PAS (training will be provided)
Qualifications
Essential
- Educated to GCSE standard or equivalent
Experience
Essential
- Previous administrative experience
Desirable
- Experience of working in an NHS Trust/health care environment
- Previous clerical/reception experience in a similar role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
