Portsmouth Hospitals University NHS Trust

Clerical Officer

This job is now closed

Job summary

We have an exciting opportunity for a Clerical Officer to join our Haematology Oncology Department here at Portsmouth Hospitals University NHS Trust.

We are looking for someone who can deliver a first-class service, able to demonstrate administration support across the department including Oncology Secretarial support, Chemotherapy administration support and to be able to operate a complex reception desk in a busy Haematology Oncology outpatient setting where the service requires.

Main duties of the job

This is a busy, but rewarding role, receiving at times 200 outpatient referrals weekly and over 400 patients who are booking in for Radiotherapy, Chemotherapy treatments, and outpatient appointments daily.

Excellent communication skills, a flexible approach, ability to meet tight deadlines and interact with a wide variety of patients and staff within the Trust is vital to this position.

Working together and being part of a dedicated team is essential as ensuring the patient experience is paramount.

This post is demanding, challenging, and extremely rewarding and includes working on a rota system rotating between different areas to ensure both a variety of daily tasks for staff and to ensure staff are trained and able to work in all areas of our department.

Staff must be able to work between the hours of 07:30am and 18:30pm (i.e 08:00 - 16:00, 10:00 - 18:00)

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.

Date posted

28 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

REF 1404Q

Job locations

Queen Alexandra Hospital

COSHAM

PO6 3LY

Job description

Job responsibilities

This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System

Organisations within scope are as follows:

Hampshire and Isle of Wight Integrated Care Board
Southern Health Foundation Trust
Portsmouth Hospitals University NHS Trust
University Hospital Southampton
Solent NHS Trust
South Central Ambulance Service
Isle of Wight NHS Trust
Hampshire Hospitals

Band 2 - £23,615 per annum

Full-time - 37.5 hours per week

This is a temporary position covering maternity leave

Key Responsibilities.

Deal with all queries and direct or escalate as appropriate
Distribute post to correct recipients
Book follow up appointments via the Plexus system
Ensure all transport bookings are complete and book if necessary/required
Answer the telephone and book appointments as required
Uploading referrals onto the PAS system
General Administrative duties
Administer stock check and ordering on SBS system
Ensure the needs of the service are always met
Ensure information for next available OPA appointments by tumour site is available to relevant managers

For full details of this role please refer to the enclosed Job Description

Job description

Job responsibilities

This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System

Organisations within scope are as follows:

Hampshire and Isle of Wight Integrated Care Board
Southern Health Foundation Trust
Portsmouth Hospitals University NHS Trust
University Hospital Southampton
Solent NHS Trust
South Central Ambulance Service
Isle of Wight NHS Trust
Hampshire Hospitals

Band 2 - £23,615 per annum

Full-time - 37.5 hours per week

This is a temporary position covering maternity leave

Key Responsibilities.

Deal with all queries and direct or escalate as appropriate
Distribute post to correct recipients
Book follow up appointments via the Plexus system
Ensure all transport bookings are complete and book if necessary/required
Answer the telephone and book appointments as required
Uploading referrals onto the PAS system
General Administrative duties
Administer stock check and ordering on SBS system
Ensure the needs of the service are always met
Ensure information for next available OPA appointments by tumour site is available to relevant managers

For full details of this role please refer to the enclosed Job Description

Person Specification

Qualifications

Essential

Educated GSCE / O Level Standard or equivalent (including English and Mathematics)

Experience

Essential

Working in a busy fast-paced environment.

Desirable

Experience of working in a healthcare office environment

Skills & Knowledge

Essential

Knowledge of Office Procedures
Strong customer service skills
Ability to achieve high levels of accuracy ensuring deadlines are met
Excellent communication, interpersonal and organisational skills
Able to deal/liaise with staff at all levels
Able to prioritise and plan workload
Confidentiality and discretion
Able to work independently and recognise the importance of teamwork

Desirable

Knowledge of ARIA Chemotherapy although training will be provided
Access to PAS, EPRO, Minestrone

Person Specification

Qualifications

Essential

Educated GSCE / O Level Standard or equivalent (including English and Mathematics)

Experience

Essential

Working in a busy fast-paced environment.

Desirable

Experience of working in a healthcare office environment

Skills & Knowledge

Essential

Knowledge of Office Procedures
Strong customer service skills
Ability to achieve high levels of accuracy ensuring deadlines are met
Excellent communication, interpersonal and organisational skills
Able to deal/liaise with staff at all levels
Able to prioritise and plan workload
Confidentiality and discretion
Able to work independently and recognise the importance of teamwork

Desirable

Knowledge of ARIA Chemotherapy although training will be provided
Access to PAS, EPRO, Minestrone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.