Job summary
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System.
Organisations within scope are as follows:
- Hampshire and Isle of Wight Integrated Care Board
- Southern Health Foundation Trust
- Portsmouth Hospitals University NHS Trust
- University Hospital Southampton
- Solent NHS Trust
- South Central Ambulance Service
- Isle of Wight NHS Trust
- Hampshire Hospitals
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
We are seeking an enthusiastic, motivated, and flexible individual to fill the position of DAWN co-ordinator on a permanent basis. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.
The DAWN co-ordinator will work as part of the Patient Pathway team in Rheumatology outpatients. The Pathway team are responsible for booking and managing Daycase activity, downloading a busy helpline service, Managing Biologic medication accounts and provide admin support for our blood monitoring system DAWN.
Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently.
Main duties of the job
- Follow departmental guidelines and pathways for blood monitoring of patients on immunosuppression treatment.
- Communicate with patients and external health care providers to update treatment plans and ensure appropriate blood monitoring is taking place.
- Have sufficient understanding of the department and monitoring processes to understand how to respond to and provide information of a non-clinical nature to patients and health care providers, exercise judgement when deciding to escalate queries and responses and/or to be able to redirect as necessary to the correct part of the organisation.
- Ensure monitoring systems and pathways are kept up to date, identify changes to care in clinical documentation and enter/update data as required. Maintenance of accessible and accurate electronic data storage for the department.
- Generate reports from monitoring system to support departmental processes, drug changes and research studies.
- Use template letters to provide patients with blood results and blood phase requirements as instructed by clinical/medical team.
- Answer patient calls, take messages, redirect and answer queries as appropriate.
- Download patient calls and emails from the patient advice and information line, upload, redirect and respond to admin queries.
- Support admin duties across the department
- Have sufficient understanding of Biologic and Daycase pathways to provide support and cover if required.
- Support and implement monitoring changes.
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job description
Job responsibilities
-
Follow
departmental guidelines and pathways for blood monitoring of patients on
immunosuppression treatment.
-
Communicate
with patients and external health care providers to update treatment plans and
ensure appropriate blood monitoring is taking place.
-
Have
sufficient understanding of the department and monitoring processes to
understand how to respond to and provide information of a non-clinical nature
to patients and healthcare providers, exercise judgement when deciding to
escalate queries and responses and/or to be able to redirect as necessary to
the correct part of the organisation.
-
Ensure
monitoring systems and pathways are kept up to date, identify changes to care
in clinical documentation and enter/update data as required. Maintenance of
accessible and accurate electronic data storage for the department.
-
Generate
reports from monitoring system to support departmental processes, drug changes
and research studies.
-
Use
template letters to provide patients with blood results and blood phase
requirements as instructed by clinical/medical team.
-
Answer
patient calls, take messages, redirect and answer queries as appropriate.
-
Download
patient calls and emails from the patient advice and information line, upload,
redirect and respond to admin queries.
-
Support
admin duties across the department.
-
Have
sufficient understanding of Biologic and Daycase pathways to provide support
and cover if required.
-
Support
and implement monitoring changes.
Other
-
Maintain
personal and professional development to meet the changing demands of the job,
participate in appropriate training activities and encourage and support staff
development and training.
-
Always
keep requirements in mind and seek out to improve, including achieving customer
service performance targets.
-
Adhere
to Trust policies and procedures.
-
Respect
the confidentiality of all matters that they may learn relating to their
employment and other members of staff. All staff are expected to respect the
requirements of the Data Protection Act 1998.
This job description
does not purport to cover all aspects of the job holders duties but is
intended to be indicative of the main areas of responsibility.
Job description
Job responsibilities
-
Follow
departmental guidelines and pathways for blood monitoring of patients on
immunosuppression treatment.
-
Communicate
with patients and external health care providers to update treatment plans and
ensure appropriate blood monitoring is taking place.
-
Have
sufficient understanding of the department and monitoring processes to
understand how to respond to and provide information of a non-clinical nature
to patients and healthcare providers, exercise judgement when deciding to
escalate queries and responses and/or to be able to redirect as necessary to
the correct part of the organisation.
-
Ensure
monitoring systems and pathways are kept up to date, identify changes to care
in clinical documentation and enter/update data as required. Maintenance of
accessible and accurate electronic data storage for the department.
-
Generate
reports from monitoring system to support departmental processes, drug changes
and research studies.
-
Use
template letters to provide patients with blood results and blood phase
requirements as instructed by clinical/medical team.
-
Answer
patient calls, take messages, redirect and answer queries as appropriate.
-
Download
patient calls and emails from the patient advice and information line, upload,
redirect and respond to admin queries.
-
Support
admin duties across the department.
-
Have
sufficient understanding of Biologic and Daycase pathways to provide support
and cover if required.
-
Support
and implement monitoring changes.
Other
-
Maintain
personal and professional development to meet the changing demands of the job,
participate in appropriate training activities and encourage and support staff
development and training.
-
Always
keep requirements in mind and seek out to improve, including achieving customer
service performance targets.
-
Adhere
to Trust policies and procedures.
-
Respect
the confidentiality of all matters that they may learn relating to their
employment and other members of staff. All staff are expected to respect the
requirements of the Data Protection Act 1998.
This job description
does not purport to cover all aspects of the job holders duties but is
intended to be indicative of the main areas of responsibility.
Person Specification
Qualifications
Essential
- GCSE grade C or equivalent in English Language
Experience
Essential
- Previous experience of working in a busy office environment
- Experience of working in a patient focused environment
Skills and Knowledge
Essential
- Proven effective written and oral communication skills for liaison with colleagues, medical staff and members of the public.
- Proven ability to use a personal computer with knowledge of word processing, and Windows applications.
- Proven ability to work on own initiative and manage own workload.
- Proven experience of working with cross-functional teams.
Personal Qualities
Essential
- Proven strong interpersonal skills
- Proven strong administration skills
- Effective communicator both orally and on paper
- The ability to act and ensure delivery
- Is responsive and flexible
Person Specification
Qualifications
Essential
- GCSE grade C or equivalent in English Language
Experience
Essential
- Previous experience of working in a busy office environment
- Experience of working in a patient focused environment
Skills and Knowledge
Essential
- Proven effective written and oral communication skills for liaison with colleagues, medical staff and members of the public.
- Proven ability to use a personal computer with knowledge of word processing, and Windows applications.
- Proven ability to work on own initiative and manage own workload.
- Proven experience of working with cross-functional teams.
Personal Qualities
Essential
- Proven strong interpersonal skills
- Proven strong administration skills
- Effective communicator both orally and on paper
- The ability to act and ensure delivery
- Is responsive and flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
