Job summary
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
We are seeking an enthusiastic, motivated, and flexible individual to fill the position of Rheumatology clerical officer. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.
Main duties of the job
You will work as part of the front office reception team in Rheumatology outpatients. The front office reception team are responsible for booking and managing appointments, downloading a busy helpline service, managing waiting lists and providing patient support on reception and telephone calls.
You will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently.
You should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.
Job description
Job responsibilities
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System
Organisations within scope are as follows:
- Hampshire and Isle of Wight IntegratedCare Board
- Southern Health Foundation Trust
- Portsmouth Hospitals University NHS Trust
- University Hospital Southampton
- Solent NHS Trust
- South Central Ambulance Service
- Isle of Wight NHS Trust
- Hampshire Hospitals
Band 2 : Salary £ 23,615 per annum.
Full Time : 37.5 hours per week.
Key Responsibilities :
- To provide an efficient and effective administrative support to all operational services provided by the Rheumatology department.
- To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries
- To ensure patient records and information are accurate; regularly checked and updated
- To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public
- To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions
- To ensure Referral to Treatment (RTT) codes are correctly used and validated
- To ensure clinics are accurately prepared
For further information, please refer to the enclosed Job Description
Job description
Job responsibilities
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System
Organisations within scope are as follows:
- Hampshire and Isle of Wight IntegratedCare Board
- Southern Health Foundation Trust
- Portsmouth Hospitals University NHS Trust
- University Hospital Southampton
- Solent NHS Trust
- South Central Ambulance Service
- Isle of Wight NHS Trust
- Hampshire Hospitals
Band 2 : Salary £ 23,615 per annum.
Full Time : 37.5 hours per week.
Key Responsibilities :
- To provide an efficient and effective administrative support to all operational services provided by the Rheumatology department.
- To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries
- To ensure patient records and information are accurate; regularly checked and updated
- To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public
- To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions
- To ensure Referral to Treatment (RTT) codes are correctly used and validated
- To ensure clinics are accurately prepared
For further information, please refer to the enclosed Job Description
Person Specification
Experience
Desirable
- Experience of working in a busy, challenging environment
- Experience of working within the NHS; NHS IT systems, understands medical terminology
- Experience of working in an office-based role
Qualifications
Essential
- Educated to GCSE Level, Grade C and above (or equivalent)
Skills & Knowledge
Essential
- Good communication skills; written and verbal
- Strong customer service skills; friendly, compassionate, approachable, helpful and displays emotional intelligence
- Strong administration skills; time-management, adaptable, organised with an attention to detail
- Able to use a computer
- Able to use Microsoft Office Outlook; create, send and receive emails, manage mailboxes
- Able to use Microsoft Office Word and Excel
Person Specification
Experience
Desirable
- Experience of working in a busy, challenging environment
- Experience of working within the NHS; NHS IT systems, understands medical terminology
- Experience of working in an office-based role
Qualifications
Essential
- Educated to GCSE Level, Grade C and above (or equivalent)
Skills & Knowledge
Essential
- Good communication skills; written and verbal
- Strong customer service skills; friendly, compassionate, approachable, helpful and displays emotional intelligence
- Strong administration skills; time-management, adaptable, organised with an attention to detail
- Able to use a computer
- Able to use Microsoft Office Outlook; create, send and receive emails, manage mailboxes
- Able to use Microsoft Office Word and Excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
