Job summary
An exciting opportunity has arisen within the Cardiology Department for an Outpatients Coordinator. This is a part time position, 19 hours per week and must include working on a Monday and Friday until 5pm.
We are looking for an enthusiastic and motivated individual with excellent communication and administration skills to join our team. Experience of working in an Office/NHS setting would be beneficial.
Main duties of the job
- To manage all clinic and diagnostic appointments.
- Provide a high-quality service when booking patient appointments, prepping clinics, undertaking patient-facing reception duties, and dealing with telephone queries.
- To ensure that urgent and routine patients are treated within the agreed target waiting times.
- Liaise with clinical and non-clinical staff to ensure excellent standard of care.
About us
Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
Job description
Job responsibilities
Band 2 - £11,964 per annum
Type of Contract - Permanent, Part-time 19 hours per week
Key Responsibilities :
- To work as part of the Cardiology Outpatient department administrative team booking outpatient
appointments in accordance with waiting time guidelines, advising the Administration Manager of
any difficulties in meeting these targets.
- Responsible for allocation of referrals to appointment slots, adjust clinics & rebook clinics as appropriate, and
assist with co-ordination of clinics to ensure maximum use of all available clinic activity.
- Deal with correspondence, urgent clinic letters, reports and action as required.
- Deal with minor verbal complaints from patients & relatives.
- To use the hospital computer systems, PAS, SECTRA, ICE, EPRO, TOMCAT, Minestrone, CRIS AND E Referral
ensuring that all data input is done accurately and on time. ( Training will be provided)
For full details of this role please refer to the enclosed Job Description.
Job description
Job responsibilities
Band 2 - £11,964 per annum
Type of Contract - Permanent, Part-time 19 hours per week
Key Responsibilities :
- To work as part of the Cardiology Outpatient department administrative team booking outpatient
appointments in accordance with waiting time guidelines, advising the Administration Manager of
any difficulties in meeting these targets.
- Responsible for allocation of referrals to appointment slots, adjust clinics & rebook clinics as appropriate, and
assist with co-ordination of clinics to ensure maximum use of all available clinic activity.
- Deal with correspondence, urgent clinic letters, reports and action as required.
- Deal with minor verbal complaints from patients & relatives.
- To use the hospital computer systems, PAS, SECTRA, ICE, EPRO, TOMCAT, Minestrone, CRIS AND E Referral
ensuring that all data input is done accurately and on time. ( Training will be provided)
For full details of this role please refer to the enclosed Job Description.
Person Specification
Qualifications
Essential
- At least 5 GCSEs at grade A-C.
- ECDL certificate or equivalent experience of keyboard/computer use.
Desirable
- NVQ level 3 or equivalent in administration (or working towards).
Experience
Essential
- Demonstrable varied administration experience (i.e. working in an office environment, customer care).
Desirable
- Experience of working in a healthcare environment using healthcare systems such as PAS.
Skills & Knowledge
Essential
- Excellent verbal and written communication skills.
- Able to deal/liaise with staff at all levels.
- Able to prioritise and plan workload.
- Confidentiality and discretion.
- Proven skills in use of word processing packages (Microsoft Office).
- The ability to work using own initiative and without supervision.
Desirable
- Knowledge of NHS outpatient targets and systems (training will be provided).
- Understanding of Medical terminology.
Person Specification
Qualifications
Essential
- At least 5 GCSEs at grade A-C.
- ECDL certificate or equivalent experience of keyboard/computer use.
Desirable
- NVQ level 3 or equivalent in administration (or working towards).
Experience
Essential
- Demonstrable varied administration experience (i.e. working in an office environment, customer care).
Desirable
- Experience of working in a healthcare environment using healthcare systems such as PAS.
Skills & Knowledge
Essential
- Excellent verbal and written communication skills.
- Able to deal/liaise with staff at all levels.
- Able to prioritise and plan workload.
- Confidentiality and discretion.
- Proven skills in use of word processing packages (Microsoft Office).
- The ability to work using own initiative and without supervision.
Desirable
- Knowledge of NHS outpatient targets and systems (training will be provided).
- Understanding of Medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
