Portsmouth Hospitals University NHS Trust

Clerical Officer

This job is now closed

Job summary

We have an exciting opportunity for a Clerical Officer to join our Haematology Oncology Department here at Portsmouth Hospitals University NHS Trust. Excellent communication skills, a flexible approach, ability to meet tight deadlines and interact with a wide variety of patients and staff within the Trust is vital to this position. Working together and being part of a dedicated team is essential as ensuring the patient experience is paramount.

This post is demanding, challenging, and extremely rewarding and includes working on a rota system rotating between different areas to ensure both a variety of daily tasks for staff and to ensure staff are trained and able to work in all areas of our department.

Main duties of the job

Deliver a first-class service within our Haematology Oncology department. To be able to demonstrate administration support for Haematology Oncology Day Unit (HODU) including the scheduling team and HODU nursing team with all administration tasks.
Receiving at times 200 patients through the day unit in one day, seeing to patients, managing your own workload with the demands in the busy HODU department.
Excellent communication skills, a flexible approach, ability to meet tight deadlines and interact with a wide variety of patients and staff within the Trust is vital to this position.
Working together and being part of a dedicated team is essential as ensuring the patient experience is paramount.
This post is demanding, challenging, and extremely rewarding and includes working between the hours of 8am to 5pm to ensure daily tasks for the HODU staff are undertaken in a timely manner and to ensure smooth running of the department.
This post is 18 hours per week, and you will be required to work the occasional Saturday and Bank Holidays.

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Date posted

24 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£11,335 a year

Contract

Permanent

Working pattern

Part-time

Reference number

REF1010B

Job locations

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Job description

Job responsibilities

Deal with all queries and direct or escalate as appropriate.
Admissions/Discharges/Ward attenders are administered into PAS in a timely manner.
Wrist bands are kept up to date ready for all admissions.
Daily calls to patients due in for PICC insertions to provide care instructions.
Bookings of PICC appointments on Aria.
Printing of blood forms in readiness for patient treatment.
Answer the telephone and book appointments and answer queries as required.
Validating parking for HODU patients.
General Admin duties for HODU.
Ensure the needs of the service are always met and or issues escalated to your line manager timely.

Job description

Job responsibilities

Deal with all queries and direct or escalate as appropriate.
Admissions/Discharges/Ward attenders are administered into PAS in a timely manner.
Wrist bands are kept up to date ready for all admissions.
Daily calls to patients due in for PICC insertions to provide care instructions.
Bookings of PICC appointments on Aria.
Printing of blood forms in readiness for patient treatment.
Answer the telephone and book appointments and answer queries as required.
Validating parking for HODU patients.
General Admin duties for HODU.
Ensure the needs of the service are always met and or issues escalated to your line manager timely.

Person Specification

Qualifications

Essential

Educated - GCSE / 'O' Level Standard or equivalent (including English and Mathematics)

Experience

Essential

Experience working in a fast-paced environment

Skills and Knowledge

Essential

Knowledge of Office Procedures
Strong customer service skills
Ability to achieve high levels of accuracy ensuring deadlines are met
Excellent communication, interpersonal and organisational skills
Able to deal/liaise with staff at all levels
Able to prioritise and plan workload
Confidentiality and discretion
Able to work independently and recognise the importance of teamwork

Desirable

Knowledge of ARIA Chemotherapy although training will be provided
Experience of working in a healthcare environment
Access to PAS, EPRO, Minestrone

Person Specification

Qualifications

Essential

Educated - GCSE / 'O' Level Standard or equivalent (including English and Mathematics)

Experience

Essential

Experience working in a fast-paced environment

Skills and Knowledge

Essential

Knowledge of Office Procedures
Strong customer service skills
Ability to achieve high levels of accuracy ensuring deadlines are met
Excellent communication, interpersonal and organisational skills
Able to deal/liaise with staff at all levels
Able to prioritise and plan workload
Confidentiality and discretion
Able to work independently and recognise the importance of teamwork

Desirable

Knowledge of ARIA Chemotherapy although training will be provided
Experience of working in a healthcare environment
Access to PAS, EPRO, Minestrone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.