Emergency Medical Assistant (fixed term 6 months)

Job description

Job responsibilities

Job Summary:

To provide support to the clinical teams within the Urgent Care Group transferring and escorting patients, ensuring an efficient, effective, and high-quality service is provided. This role will require the daily completion of the ED Checklist, which incorporates the checking on linen trollies, the cleanliness of our wheelchairs and beds as well as urgent runs to labs. The role includes working as part of a team on a monthly rota which runs 24 hours a day, seven days a week, 365 days a year.

The role is across the Emergency Department and Acute Medical Unit and includes: -

Transfer and escort patients between units and around the hospital.

Assist the clinical and operational team to facilitate the smooth running of both the Urgent Care departments on a daily basis. Ensure bed/trolley stock available and are ready to use and ensure they are clean at all times.

Work in ED and AMU on a daily basis, whilst fostering a safe and efficient environment for patients, staff and visitors.

Assist the safe transfer of patients to and from radiology and scanning. Key Responsibilities: Trust Organisational Expectations

Proactively and positively contribute to the successful overall performance of the Trust.

Deliver excellent levels of customer service to all patients/visitors and staff at the Trust.

Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Governments policies on Health.

Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes.

Comply with corporate governance structure in keeping with the principles and standards set out by the Trust.

Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes, which support the Governments policies on public health.

In compliance with the Trust's practices and procedures associated with the control of infection, you are required to:

Adhere to Trust Infection Control Policies assuring compliance with all defined infection control standards at all times.

Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not

Person Specification

Qualifications

Essential

• Educated to GCSE standard or equivalent.

Desirable

• NVQ II training or equivalent experience.

Experience

Essential

• Working with people within a caring setting.
• Experience of working within a high visibility customer facing environment

Desirable

• Experience of working in an NHS Trust/health care environment.
• To be articulate in expressing ideas.
• Previous experience in a front facing role

Additional criteria

Desirable

• Good organisational skills.
• Ability to work as part of a team and independently.
• Ability to liaise with staff at all levels.
• Ability to prioritise and plan workload.
• Knowledge of dealing with highly sensitive / patient confidential information.
• Excellent verbal and written communication skills.
• IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portsmouth Hospitals University NHS Trust

Address

Queen Alexandra Hospital, Southwick Hill Road, Cosham, Hampshire

Portsmouth

PO63LY

Employer's website

https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)