Portsmouth Hospitals University NHS Trust

Multi Function Admin Team Member

This job is now closed

Job summary

The role includes working as part of a multifunctional internally rotating team across a variety of roles on a monthly rota which runs 24 hours a day, seven days a week, 365 days a year.

To provide administrative and clerical services within the Urgent Care Group, ensuring an efficient, effective and high quality service is provided.The role includes working as part of a multifunctional internally rotating team across a variety of roles on a monthly rota which runs 24 hours a day, seven days a week, 365 days a year.The role is across the Emergency Department at QA and Gosport Minor Injury Unit and tasks include:

Reception duties.
Walk in and Ambulance Booking in process.
General administrative functions.
Data quality.

Main duties of the job

Proactively and positively contribute to the successful overall performance of the Trust.
Deliver excellent levels of customer service to all patients/visitors and staff at the Trust.
Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Governments policies on Health.
Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes. Comply with corporate governance structure in keeping with the principles and standards set out by the Trust.

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Date posted

27 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,614 a year

Contract

Permanent

Working pattern

Full-time

Reference number

REF848X

Job locations

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Job description

Job responsibilities

Greet and respond to all patients and visitor enquiries both face to face and via the telephone in a courteous and helpful manner, always ensuring messages are delivered to other staff as required.

Ensure delivery of all administrative functions of the role.

Utilise all appropriate information systems including PAS, ICE, Bedview, Oceano, Mobimed, Adastra

Wear appropriate PPE at all times and be aware of cleaning processes

Prepare for all admissions and discharges from the department, ensuring good communication and preparation of necessary documentation.

Arrange patient transportation as required.

Support Clinical staff with administrative duties as and when required, including management of confidential waste. Collect and distribute mail, emails and photocopies of patient information.

Liaise with Nurse in Charge to ascertain current priorities and issues when working in clinical areas.

Liaise with other departments, both internal and external to the Trust, including the patients GP as necessary.

Access patient records from the electronic database as required.

Stock ward areas with adequate administrative supplies as and when required. Report faults and defects through the appropriate channels for repair.

Ensure patient referrals and other relevant documentation is scanned and uploaded onto patient records in a timely manner.

Ensure the non-clinical environment within the Emergency corridor is well organized, clean and tidy. Be responsible for monitoring the patient tracking system, escalating any potential problems as appropriate via the agreed procedure. Ensuring national and local targets are adhered to and monitored.

Act as a cohesive member of the department team, attending multidisciplinary meetings as appropriate and maintaining own personal development and mandatory training. Provide cross cover for other ward areas as directed by the Administration Manager

Provide induction training support to all new members of staff as and when required by your line manager.

Assist in identifying and facilitating possible areas of process improvement.