Job responsibilities
Managerial and Operational Leadership
1. Manage Trust wide bed occupancy to facilitate sufficient capacity for admissions on a 24:7 basis, monitoring the associated trigger factors and implementing the Trusts escalation plans.
2. Ensure operational systems in place for managing safe patient flow across the hospital including escalation areas.
3. Communicate with internal staff and external agencies with partner agencies to ensure compliance with performance targets and strategic objectives.
4. Lead the development of strong and effective teams, clearly defining individual and corporate responsibilities and accountabilities.
5. Ensure the service patients receive are appropriate, accessible and delivered in a manner that respects their privacy, dignity and individuality and embodies the service standards.
6. Create an environment where staff feel valued and able to practice with confidence across the clinical areas. Lead work on the extended scope of practice and multi-disciplinary working.
7. Act as an effective role model in demonstrating the behaviours expected from all the staff with regard to displaying excellent interpersonal skills and high degree of professionalism, upholding the Trusts values.
8. Support the delivery of quality targets, ensuring that staff understand their importance to patient care and quality and that Trust objectives are achieved.
9. Lead on involving and collaborating with patients and the public in the development and review of site and patient flow services particularly with access to emergency care and discharge from the Trust.
10. Ensure effective design of the discharge process across the Trust initiated from admission supporting the SAFER process across all clinical areas.
11. The post holder will contribute to the redesign of the site management function and bed management services and lead on the implementation of any new service developments.
12. Work in partnership with both internal and external key stakeholders to ensure patient pathways into and within the trust are optimised and consistent with known best practice.
13. Work with divisional triumvirates to understand daily speciality demands for beds to allow consistent planning.
14. Work with divisional triumvirates to ensure IT systems are up to date and as real time as possible.
15. Performance management
16. Play a lead role in patient flow to achieve timely access in emergency pathways.
17. Provide a brokerage service between divisions regarding the throughput of patients and the usage of the Trust bed capacity.
18. Ensure the discharge team lead on outflows and actively support the ward areas with managing timely discharges with external partners.
19. In partnership with the Divisions and Care Group leads, support the implementation of initiatives to measure the quality of services provided.
20. Benchmark best practice within the Site and Patient Flows adopting practice to suit the patients and service needs.
21. Ensure objectives against which the service can be monitored and measured are fully embedded within the site and patient flow team.
22. Ensure effective performance management of staff where practice does not meet the required and expected standard.
23. Participate in the collection and analysis of information relating to safety and quality standards. This includes meeting the agreed timelines of situation report submissions to the sector/NHS Improvement/NHS England through the Trust Informatics team who will support the process.
24. To ensure all team members are appropriately briefed on key objectives and performance indicators for Trust and given the opportunity to influence and participate in this as appropriate.
25. To provided management support and accountability for the division when the Divisional Nurse and Operations Director are unavailable
Service Transformation and Change
1. Work with the Executive Team, the Divisional triumvirate and service managers, in the preparation of business plans, taking into account service needs, workforce planning, estate issues, financial constraints, commissioners priorities and quality targets.
2. Represent the needs of the Site and patient flow service in the business and service planning cycle.
3. Recognise the need for change and be proactive in delivering service improvements.
4. Identify opportunities for improving patient flow and discharge systems, develop and implement affective audit and processes.
5. To contribute to the development of proposals to improve ways of working including new models of care and service development proposals.
6. Lead and deliver service improvement initiatives within agreed timescales, building in flexibility to deal with unforeseen demands of time and resources.
7. Undertake strategic development of the service which may include presenting service improvement plans and reports to the divisional management board and other forums.
8. To attend on behalf of the Trust meeting with the ICB and NHS England 9. The post holder will be providing and receiving highly complex, highly sensitive or highly contentious information where there are significant barriers to acceptance which need to be overcome using the highest level of interpersonal and communication skills, such as would be required when communicating in a hostile, antagonistic or highly emotive atmosphere.
Professional
1. To maintain a high level of knowledge and competence within the field of site operations, flow and discharge.
2. Ensure clinical staff are fit to practice and that regular professional updates are in place via appropriate professional leads
3. Lead and participate in the review of relevant Trust wide nursing standards
4. Ensure the team actively participates in Trust senior nurse forums
5. Participate in the 7/7 working rota and the on-call rota for the Trust and be available for weekend working when required
Personal Development
1. Ensure personal development objectives are agreed and reviewed annually with the Divisional Operations and Nursing Director.
2. Ensure continuing professional development is undertaken as agreed with the Divisional Operations and Nursing Director.
Other
Job Holders are required to:
1. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
2. Always keep requirements in mind and seek out to improve, including achieving customer service performance targets.
3. Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities, and No Smoking.
4. Act in such a way that at all times the health and wellbeing of children and vulnerable adults is safeguarded. Familiarisation with and adherence to the Safeguarding Policies of the Trust is an essential requirement for all employees. In addition all staff are expected to complete essential/mandatory training in this area.
5. Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect and conform to the requirements of the Data Protection
