Job summary
A permanent opportunity has arisen within Velindre University NHS Trust (VUNHST) Digital Services to lead the Digital Applications Support Team, managing and developing critical digital systems supporting patient care across Velindre Cancer Service.
As Digital Applications Lead, you'll bring a flexible, innovative approach and strong interpersonal, communication and organisational skills to deliver high-quality system configuration, change management and support across the Trust.
You'll support and develop key clinical applications including:
- Welsh Clinical Portal (WCP)
- Welsh Patient Administration System (WPAS)
- Welsh Nursing Care Record (WNCR)
- ChemoCare
- Document Management System (DMS)
- Attend Anywhere (AA)
- Plus, contribute to the rollout of Electronic Prescribing and Medicines Administration (EPMA).
Key responsibilities:
- Provide technical leadership in design, configuration and implementation of changes.
- Advise colleagues on application functionality and best practice.
- Ensure availability and performance of business-critical systems.
- Supervise a team delivering 2nd/3rd line support and development, including on-call rota duties.
- Resolve complex IT issues in collaboration with suppliers, Digital Services and clinical teams.
- Manage digital risks, upgrades and releases in line with Trust governance.
This is an excellent opportunity for a skilled digital professional to lead technical support and drive digital transformation at Velindre Cancer Service.
Main duties of the job
- Act as the lead specialist on all matters relating to the designated systems in terms of functionality and good practice, providing specialist advice, support and training to various staff groups across the organisation.
- Ensure a consistent and high-quality IT technical service is provided to all users.
- To elicit, define and document stakeholder requirements
- To manage stakeholder engagement.
- To identify benefits and solution options for consideration.
- To identify business change requirements to support implementation of proposed solutions.
- To be an expert resource and promote best practice within Digital Services.
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1994, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Qualified to degree level or with equivalent relevant experience.
- Evidence of continued personal and professional development
- Knowledge of working and developing systems within the NHS
Desirable
- Foundation ITIL Certification
- Registered with the British Computer Society
- Excellent working knowledge of working to local Trust policies that relate to Digital.
- Knowledge of the principles of Information Governance, Data Protection and the Freedom of Information
- Knowledge of Quality Management techniques
- Knowledge of Project management principles(e.g. PRINCE2, Agile)
Experience
Essential
- Significant experience in the analysis, design, testing, delivery and support of digital information and clinical applications.
- Proven experience of translating business requirements into specialist functional specifications for digital applications
- Experience of developing relationships, communicating and working across organisational boundaries
- Experience of successful team working
- Experience of leading others and offering guidance
- Record of achievement of delivering objectives and finding innovative solutions to problems
- Experience of the complete system life cycle
- Experience of a risk based approach to system development
- Experience of working within a quality driven environment
- Previous NHS experience
- Working in an environment with more or less continuous use of VDU equipment.
- Able to utilise office software packages to an intermediate or higher level. In particular Microsoft Office 365
Desirable
- Experience of working in a first, second and third line technical support role
- Experience working with NHS Wales clinical and administrative applications
- Working knowledge of GMP and GAMP
- Experience of taking lead role in system design projects
Skills
Essential
- Excellent presentation and report writing skills
- Excellent understanding of problem, change and release management
- Ability to learn new technologies and systems/applications quickly through specialist training courses and self-study
- Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking
- Ability and confidence to speak publicly to groups of people, demonstrating ideas, concepts and working software, and answer related questions
- Experience of resolving conflict and problems within challenging projects
- Ability to analyse and resolve complex IT issues Ability to be an active listener and to tailor communication to the audience.
- Ability to manage time effectively, prioritise workload and work to tight deadlines
- Able to work effectively as an individual or as part of a high functioning team
- Plan and organise a number of complex activities or projects, which require the formulation and adjustment of plans
- Ability to give advice, instruction or training on highly complex subject matter to groups of staff
- Ability to work with a very high level of accuracy and precision
- Able to prioritise and deliver on time against a background of demand and change
- Enthusiastic and highly motivated and able to inspire and motivate others.
- Ability to establish good working relationships with people at all levels
- Able to learn and adapt quickly
- Effective interpersonal and communication skills
- Excellent organisational skills
Desirable
- Excellent understanding of database reporting software, e.g. SQL
English
Essential
- oDesirable (but not essential): Welsh Speaker (Level 1) or willingness to work towards
Person Specification
Qualifications
Essential
- Qualified to degree level or with equivalent relevant experience.
- Evidence of continued personal and professional development
- Knowledge of working and developing systems within the NHS
Desirable
- Foundation ITIL Certification
- Registered with the British Computer Society
- Excellent working knowledge of working to local Trust policies that relate to Digital.
- Knowledge of the principles of Information Governance, Data Protection and the Freedom of Information
- Knowledge of Quality Management techniques
- Knowledge of Project management principles(e.g. PRINCE2, Agile)
Experience
Essential
- Significant experience in the analysis, design, testing, delivery and support of digital information and clinical applications.
- Proven experience of translating business requirements into specialist functional specifications for digital applications
- Experience of developing relationships, communicating and working across organisational boundaries
- Experience of successful team working
- Experience of leading others and offering guidance
- Record of achievement of delivering objectives and finding innovative solutions to problems
- Experience of the complete system life cycle
- Experience of a risk based approach to system development
- Experience of working within a quality driven environment
- Previous NHS experience
- Working in an environment with more or less continuous use of VDU equipment.
- Able to utilise office software packages to an intermediate or higher level. In particular Microsoft Office 365
Desirable
- Experience of working in a first, second and third line technical support role
- Experience working with NHS Wales clinical and administrative applications
- Working knowledge of GMP and GAMP
- Experience of taking lead role in system design projects
Skills
Essential
- Excellent presentation and report writing skills
- Excellent understanding of problem, change and release management
- Ability to learn new technologies and systems/applications quickly through specialist training courses and self-study
- Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking
- Ability and confidence to speak publicly to groups of people, demonstrating ideas, concepts and working software, and answer related questions
- Experience of resolving conflict and problems within challenging projects
- Ability to analyse and resolve complex IT issues Ability to be an active listener and to tailor communication to the audience.
- Ability to manage time effectively, prioritise workload and work to tight deadlines
- Able to work effectively as an individual or as part of a high functioning team
- Plan and organise a number of complex activities or projects, which require the formulation and adjustment of plans
- Ability to give advice, instruction or training on highly complex subject matter to groups of staff
- Ability to work with a very high level of accuracy and precision
- Able to prioritise and deliver on time against a background of demand and change
- Enthusiastic and highly motivated and able to inspire and motivate others.
- Ability to establish good working relationships with people at all levels
- Able to learn and adapt quickly
- Effective interpersonal and communication skills
- Excellent organisational skills
Desirable
- Excellent understanding of database reporting software, e.g. SQL
English
Essential
- oDesirable (but not essential): Welsh Speaker (Level 1) or willingness to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
