Job summary
An opportunity for a Senior Digital Specialist has arisen within the Digital Services Infrastructure team at Velindre University NHS Trust. The role will be based at the Velindre Cancer Centre
The Digital Services team is a fast-paced environment with over 17,000 calls logged in the past twelve months. The successful candidate will be able to work under pressure and tight timescales whilst providing first class customer service for 1,800 staff and 2,500 client devices.
You will have a passion for innovation, a keen interest in advancing technology and will want to develop current IT support skills.
You will provide 2nd line support to staff across the organisation and be able to demonstrate the ability to diagnose, resolve and monitor technical faults/support calls remotely and in person.
Main duties of the job
The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within IT on your application form which is essential for this role. The post holder will:
- Work using Service Desk software to take and respond to calls
- Update Service Desk calls with updates and resolutions
- Be able to prioritise calls which are logged by users
- Be able to build and fix IT devices and peripherals in a timely manner
- Work alongside other Digital Services support staff
- Have experience in an IT setting, which will be essential for this role, preferably in a healthcare setting
- Have experience providing support for Microsoft Windows and Office 365 applications
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications & Knowledge
Essential
- Qualified to degree level or with equivalent experience.
- Relevant knowledge of Microsoft client operating systems and desktop software
Desirable
- IT qualification
- ECDL or equivalent
- Cisco Certified (CCNA/CCNP/CCIE)
- Microsoft Certified (MTA, MCSA, MCSE)
- ITIL v3
- Relevant knowledge of Microsoft server configuration, hardware and software, network security, domain and active directory structures
- Relevant knowledge of LAN and WAN infrastructure, network protocols and support issues
- NHS IT systems and requirements
- Principles of good web design
Experience
Essential
- Experience supporting desktop and laptop hardware / software
- Troubleshooting and resolving IT systems and end user hardware and software issues
Desirable
- Windows 7 and above
- MS Office 2010 and above
- MS Server 2008R2 and above
- MS Hyper-V and Virtual Environments
- Software and systems administration tools
- Cisco LAN/WAN solutions
- Understanding of risk management
- Working within a quality driven environment
- Use of WordPress (or equivalent CMS) for the design and publication of web content.
Values
Essential
- Professional attitude
- Able to work as part of a team
- Enthusiastic and highly motivated
- Ability to challenge
- Able to prioritise and work to tight deadlines
- Helpful and friendly manner
Desirable
- Able to relate well to staff at all levels
- Ability to speak Welsh (Level 1)
Other
Desirable
- Ability to travel between sites in a timely manner
- Willing to work different shift patterns and/or extended hours
Aptitude and Abilities
Essential
- Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of a range of options
- Excellent organisational and planning skills
- Excellent written and verbal communication
- Advanced IT skills
Desirable
- Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution.
- HTML/CSS/PHP coding skills
- Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance.
- Experience of IIS/MSSQL.
Person Specification
Qualifications & Knowledge
Essential
- Qualified to degree level or with equivalent experience.
- Relevant knowledge of Microsoft client operating systems and desktop software
Desirable
- IT qualification
- ECDL or equivalent
- Cisco Certified (CCNA/CCNP/CCIE)
- Microsoft Certified (MTA, MCSA, MCSE)
- ITIL v3
- Relevant knowledge of Microsoft server configuration, hardware and software, network security, domain and active directory structures
- Relevant knowledge of LAN and WAN infrastructure, network protocols and support issues
- NHS IT systems and requirements
- Principles of good web design
Experience
Essential
- Experience supporting desktop and laptop hardware / software
- Troubleshooting and resolving IT systems and end user hardware and software issues
Desirable
- Windows 7 and above
- MS Office 2010 and above
- MS Server 2008R2 and above
- MS Hyper-V and Virtual Environments
- Software and systems administration tools
- Cisco LAN/WAN solutions
- Understanding of risk management
- Working within a quality driven environment
- Use of WordPress (or equivalent CMS) for the design and publication of web content.
Values
Essential
- Professional attitude
- Able to work as part of a team
- Enthusiastic and highly motivated
- Ability to challenge
- Able to prioritise and work to tight deadlines
- Helpful and friendly manner
Desirable
- Able to relate well to staff at all levels
- Ability to speak Welsh (Level 1)
Other
Desirable
- Ability to travel between sites in a timely manner
- Willing to work different shift patterns and/or extended hours
Aptitude and Abilities
Essential
- Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of a range of options
- Excellent organisational and planning skills
- Excellent written and verbal communication
- Advanced IT skills
Desirable
- Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution.
- HTML/CSS/PHP coding skills
- Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance.
- Experience of IIS/MSSQL.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
