Job summary
Working as part of the Velindre University NHS Trust (VUNHST) Digital Services Team, the Digital Infrastructure Lead has the responsibility for the development, maintenance, and support of the IT infrastructure for the Welsh Blood Service and Velindre Cancer Centre.
As the Digital Infrastructure Lead you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and Organisational skills to ensure that service requirements for Network, client and infrastructure are supported and delivered across Velindre University NHS Trust.
You will be expected to:
- Provide Operational/ Technical Support of multiple services and systems
- Provide support, guidance and technical advice to colleagues and other NHS staff
- Monitor Network and Infrastructure health daily and resolve underlying issues
- Investigate and resolve complex IT issues
- Develop/ improve systems and services in line with Organisational requirements
- Participate in an on-call Rota as required
Main duties of the job
Experience of working within an IT Technical role and support environment is essential for this post and experience/knowledge in the following areas would be advantageous:
- Good Working Knowledge of Microsoft Windows Server, SQL, IIS
- Practical experience in log analysis
- Working experience in large-scale client upgrades/ refresh programme
- Good knowledge in ITIL service Delivery and Service Support
- Good problem solving skills
- Knowledge/ experience of working with virtual environments (VMware / Hyper-V)
- Knowledge/ experience of working with storage/ backup environments
- Excellent customer and supplier Liaison
- Good working knowledge of Mobile devices/ mobile support
- Knowledge/ Experience of Cisco Networking/ Firewalls/ Telephony
- Experience of writing technical specifications and procurement processes
- Experience of working within a clinical environment
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Here atVelindre University NHS Trustwe are extremely proud of the specialist services we provide across the whole of Wales in ourcutting-edgeVelindre Cancer Centreand ouraward-winningWelsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host theNHS Wales Shared Services PartnershipandHealth Technology Walesand have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out morehttps://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience in this area.
- Commitment to continuing professional development for self
- Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience.
- Good general knowledge of common hardware and software applications
- Understanding of inter-relationships between aspects of IT infrastructure and service support requirements
Desirable
- PRINCE2 foundation or demonstrable equivalent experience
- Practitioner Certificate in IT Service Management (ITIL) Service Support & Service Delivery or demonstrable equivalent experience.
- Knowledge of NHS Wales organisations & ITIL strategy
- Knowledge and understanding of the role of Welsh Blood Service
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
Experience
Essential
- Experience of working in a technical support role and proven experience in the development and support of IT systems
- Experience of taking a lead role in developing and implementing IT systems and services
Aptitude and Abilities
Essential
- Good communication and problem-solving skills
- Ability to learn new technologies with minimum supervision
- Ability to analyse and resolve complex IT issues
- Able to communicate complex ideas to non-technical staff
- Ability to lead a team
- Ability to establish good working relationships of people at all levels
- Ability to work on own initiative whilst being an effective member of a multi disciplinary team
Desirable
- Ability to speak Welsh (level 1)
Values
Essential
- Proactive & flexible approach to working
Person Specification
Qualifications
Essential
- Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience in this area.
- Commitment to continuing professional development for self
- Foundation Certificate in IT Service Management (ITIL) or demonstrable equivalent experience.
- Good general knowledge of common hardware and software applications
- Understanding of inter-relationships between aspects of IT infrastructure and service support requirements
Desirable
- PRINCE2 foundation or demonstrable equivalent experience
- Practitioner Certificate in IT Service Management (ITIL) Service Support & Service Delivery or demonstrable equivalent experience.
- Knowledge of NHS Wales organisations & ITIL strategy
- Knowledge and understanding of the role of Welsh Blood Service
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
Experience
Essential
- Experience of working in a technical support role and proven experience in the development and support of IT systems
- Experience of taking a lead role in developing and implementing IT systems and services
Aptitude and Abilities
Essential
- Good communication and problem-solving skills
- Ability to learn new technologies with minimum supervision
- Ability to analyse and resolve complex IT issues
- Able to communicate complex ideas to non-technical staff
- Ability to lead a team
- Ability to establish good working relationships of people at all levels
- Ability to work on own initiative whilst being an effective member of a multi disciplinary team
Desirable
- Ability to speak Welsh (level 1)
Values
Essential
- Proactive & flexible approach to working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Velindre University NHS Trust
Address
Velindre Cancer Centre / Welsh Blood service
Velindre Road / Ely Valley Road
Whitchurch / Talbot Green
CF14 2TL
Employer's website
https://velindre.nhs.wales/ (Opens in a new tab)
