Booking Clerk/Receptionist

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for an individual to provide an efficient, professional administrative and clerical service to the Ophthalmology Department within the Surgical Services Division. You will form an essential part of an extremely busy team, ensuring patient appointments are booked accurately and that patient information is updated regularly and in a timely manner.

You will be responsible for delivering effective and compassionate communication to both patients and staff, helping to ensure the smooth running of the service and contributing to a positive patient experience.

In addition, you will be expected to manage a high volume of telephone enquiries, coordinate appointment scheduling in line with clinical priorities, and support the effective management of waiting lists. You will work closely with clinical and administrative colleagues to ensure clinics are utilised efficiently, escalating any issues related to capacity, delays, or patient concerns where appropriate.

This role is ideal for someone who enjoys working in a fast-paced environment and thrives as part of a team working towards a shared goal. Strong organisational skills, the ability to prioritise workload, and a proactive approach are essential to succeed in this position.

If you feel you are well suited to this role, we would be delighted to hear from you. Informal visits to the department are welcomed and encouraged, giving you the opportunity to meet the team and gain a better understanding of the role.

Working Pattern: Monday - Friday, 09:00-17:00

Interview Date: To Be Confirmed

Please note, this is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

For further information please contact: Charlotte Hornby, Admin Line Manager on charlotte.hornby3@nhs.net or Stephanie Wright, Service Co-ordinator on stephanie.wright25@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon and Exeter Hospital

Barrack Road

Exeter

Devon

EX2 5DW

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)