Job summary
Are you organised, compassionate and ready to play a crucial role in a busy, growing Medical Imaging service? Were looking for an enthusiastic Booking Clerk / Receptionist to join our dynamic administrative team at the Royal Devon University Healthcare NHS Foundation Trust.
As one of our Booking Clerks, you will provide professional, efficient and effective appointmentbooking and receptionist services, acting as a welcoming and reassuring public face for the Trust.
This role is highly varied, combining complex medical imaging bookings with frontofhouse duties in a fastpaced department. You will specialise in one imaging modality such as MRI, CT or Ultrasound becoming an expert in managing:
- Urgent and routine appointments
- Waiting lists and capacity
- Cancellations and rebooking
- Specialist booking criteria
Youll work closely with radiographers, clinicians, admin colleagues and our p
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Job description
Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
What Youll Be Doing
- Delivering a professional, friendly and efficient service to patients, visitors and staff
- Completing complex specialist bookings with accuracy and excellent attention to detail
- Handling phone and email enquiries, often from anxious or distressed patients, using tact, empathy and clear communication
- Supporting a busy reception area and providing excellent frontofhouse care
- Managing confidential patient information with absolute professionalism
- Undertaking general clerical duties to maximise outpatient capacity and support the smooth running of the service.
We would love to hear from you if you are:
- Warm, approachable and confident when speaking with the public
- Calm under pressure and able to manage competing priorities
- Accurate and organised, with strong attention to detail
- Compassionate and able to support patients who may be anxious or distressed
- A team player with a positive, proactive attitude
- ITconfident and keen to learn new systems and processes
- Committed to confidentiality and excellent customer care
Previous administrative or customer service experience is desirable, though full training will be given. Your attitude, empathy and reliability are just as important.
Working Pattern: 37.5 hours per week. 5 days per week with various shift patterns between the hours of 7.30am and 8pm This will include occasional weekends and bank holidays on a rota basis. The majority of the shifts will be either 8am until 4pm, or 9am until 5pm, Monday to Friday.
Interview Date: Provisional dates of 18th and 20th of February
For further information please contact: Lucy Lovering, Admin Line Manager, lucy.lovering1@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Job description
Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
What Youll Be Doing
- Delivering a professional, friendly and efficient service to patients, visitors and staff
- Completing complex specialist bookings with accuracy and excellent attention to detail
- Handling phone and email enquiries, often from anxious or distressed patients, using tact, empathy and clear communication
- Supporting a busy reception area and providing excellent frontofhouse care
- Managing confidential patient information with absolute professionalism
- Undertaking general clerical duties to maximise outpatient capacity and support the smooth running of the service.
We would love to hear from you if you are:
- Warm, approachable and confident when speaking with the public
- Calm under pressure and able to manage competing priorities
- Accurate and organised, with strong attention to detail
- Compassionate and able to support patients who may be anxious or distressed
- A team player with a positive, proactive attitude
- ITconfident and keen to learn new systems and processes
- Committed to confidentiality and excellent customer care
Previous administrative or customer service experience is desirable, though full training will be given. Your attitude, empathy and reliability are just as important.
Working Pattern: 37.5 hours per week. 5 days per week with various shift patterns between the hours of 7.30am and 8pm This will include occasional weekends and bank holidays on a rota basis. The majority of the shifts will be either 8am until 4pm, or 9am until 5pm, Monday to Friday.
Interview Date: Provisional dates of 18th and 20th of February
For further information please contact: Lucy Lovering, Admin Line Manager, lucy.lovering1@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements
Essential
- See job description text above, and (where applicable) you can download a copy of the full job description
Desirable
- See job description text above, and (where applicable) you can download a copy of the full job description
Person Specification
General Requirements
Essential
- See job description text above, and (where applicable) you can download a copy of the full job description
Desirable
- See job description text above, and (where applicable) you can download a copy of the full job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
