Job summary
Are you highly organised, detail-focused, and passionate about making a difference to peoples lives? If so, wed love you to join our friendly and supportive team at the Exeter Mobility Centre, part of the Royal Devon University Healthcare NHS Foundation Trust.
As a Mobility Administrator, youll be a vital part of the service that helps people maintain their independence and quality of life. Working closely with clinicians, managers, and service users, youll ensure that everything runs smoothly behind the scenes - from managing appointments, processing referrals and organising repair visits to keeping our records accurate and up to date.
Youll be the first point of contact for many of our service users, providing a warm, professional, and reassuring presence whether by phone or email. Your attention to detail, excellent communication skills, and ability to stay calm under pressure will make you an
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Job description
Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The Service Administrator will work as part of an administrative team, to support the delivery of a high-quality administration service, a positive patient experience and the highest levels of customer service to the Exeter Mobility Centre Wheelchair Service.
- Provide an effective and efficient administrative service to the Exeter Mobility Centre team.
- Manage and maintain accurate appointment and clinic systems, ensuring data is entered correctly and on time.
- Plan the repair and delivery of mobility equipment when required.
- Process referrals, orders, invoices, and post-clinic documentation promptly and accurately.
- Maintain up-to-date and organised filing systems, both paper-based and electronic.
- Communicate courteously and professionally with patients, clinical staff, and external organisations.
- Provide cover and support for other administrators during periods of leave.
- Support service improvement projects and contribute ideas for better ways of working.
- To provide a good quality professional administration service
- To provide support/cover to other administrators within the team.
- Specifically, this post will work with colleagues and the team leader to ensure that they provide a professional, efficient, accurate and timely service.
Working Pattern: Monday - Friday. 0900-1700
Interview Date: Friday 21st November
For further information please contact: Ashley Hunt, Ashley.hunt3@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Job description
Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The Service Administrator will work as part of an administrative team, to support the delivery of a high-quality administration service, a positive patient experience and the highest levels of customer service to the Exeter Mobility Centre Wheelchair Service.
- Provide an effective and efficient administrative service to the Exeter Mobility Centre team.
- Manage and maintain accurate appointment and clinic systems, ensuring data is entered correctly and on time.
- Plan the repair and delivery of mobility equipment when required.
- Process referrals, orders, invoices, and post-clinic documentation promptly and accurately.
- Maintain up-to-date and organised filing systems, both paper-based and electronic.
- Communicate courteously and professionally with patients, clinical staff, and external organisations.
- Provide cover and support for other administrators during periods of leave.
- Support service improvement projects and contribute ideas for better ways of working.
- To provide a good quality professional administration service
- To provide support/cover to other administrators within the team.
- Specifically, this post will work with colleagues and the team leader to ensure that they provide a professional, efficient, accurate and timely service.
Working Pattern: Monday - Friday. 0900-1700
Interview Date: Friday 21st November
For further information please contact: Ashley Hunt, Ashley.hunt3@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements
Essential
- See job description text above, and (where applicable) you can download a copy of the full job description
Desirable
- See job description text above, and (where applicable) you can download a copy of the full job description
Person Specification
General Requirements
Essential
- See job description text above, and (where applicable) you can download a copy of the full job description
Desirable
- See job description text above, and (where applicable) you can download a copy of the full job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Devon University Healthcare NHS Foundation Trust
Address
Exeter Mobility Centre
Hennock Road East, Marsh Barton
Exeter
Devon
EX2 8RU
Employer's website
https://royaldevon.nhs.uk/ (Opens in a new tab)
