Medical Secretary / Team Leader

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

About the Role

This is a fantastic opportunity to co-supervise a large and complex bookings team within Medical Imaging. Each Team Leader will oversee 23 modalities, ensuring smooth operations and high-quality service delivery.

Key responsibilities include:

Supervising and motivating booking teams to meet performance targets and fill appointment slots

Supporting the team with day-to-day issues, including patient escalations and complex cases

Managing sickness absence, performance concerns, and supporting staff wellbeing

Conducting HR duties including recruitment, induction, and performance reviews

Providing guidance and mentorship to junior staff, promoting a positive team culture

Managing secretarial functions such as diary coordination, report allocation, and escalation of urgent findings

Handling queries from GPs, patients, and other departments with professionalism and empathy

Leading on administrative improvements including SOP writing, auditing, and service redesign

Ensuring compliance with NHS targets, Trust policies, and data governance standards

What Were Looking For

Were seeking candidates who are:

Experienced in team supervision, with a understanding of NHS administrative processes

Organised and detail-oriented, with excellent planning and prioritisation skills

Confident in managing complex data and booking systems, such as CRIS, EPIC and NHS e-Referrals

Empathetic communicators, able to handle sensitive queries and support distressed patients and relatives

Proactive problem-solvers, committed to improving workflows and service delivery

If you're ready to take the next step in your administrative career and lead a team making a real difference, wed love to hear from you.

Working Pattern: 37.5 hours per week. Full time, Monday-Friday

Interview Date: Provisional Dates of 20th and 21st of November

For further information please contact: Lucy Lovering, Admin Line Manager at lucy.lovering1@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon and Exeter Hospital

Barrack Road

Exeter

Devon

EX2 5DW

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)