Senior Operations Manager

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The Senior Operations Manager is intended to provide leadership in order to ensure high standards of service management and consistent, optimal performance across a defined range of services within the wider Care Group. This includes operational performance, finance, workforce, safety and quality, service development and transformation.

The post holder will provide strong operational leadership within their area of responsibility to ensure transformative, effective, and efficient delivery of cross site services.

The Senior Operations Manager will have input into the development and implementation of the Care Group plan which will maintain patient care to the highest levels of safety and effectiveness; ensure efficient and equitable use of resources; promote a culture that is progressive and inclusive; meet the objectives contained within the Trust priorities and operational plan.

The post holder will be responsible for ensuring the delivery, and reporting, of patient access targets; a range of key performance indicators covering but not limited to - urgent and emergency care, elective care including referral to treatment times, cancer & diagnostic waiting times; financial performance and Delivering Best Value within the services managed.

The post holder may be required to deputise for the Care Group General Manager/Head of Service, representing services within their domain at internal and external meetings.

The post holder will participate in the designated on-call rota (depending on experience and following a suitable period of training), taking overall responsibility for the site out of hours including at major incident status.

We encourage any interested applicants to make contact to discuss the role prior to application.

Working Pattern: Monday - Friday, 37.5 hours

Interview Date: Week commencing 2nd May, 2025

For further information please contact: Laura Custerson, Care Group General Manager on 01392 403437 (l.custerson@nhs.net)

Please note, this is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon and Exeter Hospital

Barrack Road

Exeter

Devon

EX2 5DW

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)