Administrative Assistant (Wheelchair Service)

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The Exeter Mobility Centre Wheelchair Service provides wheelchairs to over 7,000 patients across East, North and South Devon with a long term indoor mobility need. There are two main elements of the service; the clinical team provide assessments for manual and powered chairs, which can include specialist seating. The Repair team, which joined the service in June 23, provide on-going maintenance and repairs.

This role will be based in the main office working as part of an Administration team. The post holder will need to take incoming calls, which are mainly from patients and log requests/referrals as required on the in-house patient record system, BEST. The post holder will also need to make telephone calls to patients to remind them of upcoming appointments, prepare paperwork for clinics and take telephone enquiries.

A strong administrative background, excellent telephone manner and ability to remain calm under pressure is required. This is a busy role within a supportive team.

Working Pattern: 22.5 hours across at least 3 days, two of which must include Monday and Friday.

Interview Date: To be confirmed.

For further information please contact: Morwenna Marchant, Associate Clinical Services Manager on 01392 547 400 (option 3) or morwenna.marchant@nhs.net

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Exeter Mobility Centre, Hennock Road East

Marsh Barton, Matford

Exeter

Devon

EX2 8RU

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)