Royal Devon University Healthcare NHS Foundation Trust

Booking Clerk/Receptionist

This job is now closed

Job summary

To provide an efficient and responsive patient administration and appointment booking service, in accordance with Trust policies and standards relating to confidentiality and customer care.
To manage a large volume of calls daily using the Shoretel Telephone system.
Use multiple computer systems as required within the department such as MYCARE, NHS E-Referral Service and MS Office applications to utilise all available outpatient capacity in an appropriate way.
Actively take part in implementing, maintaining and improving the departments computer systems and the processes required to meet the demands of the new technology.
Ensure that the professional image and high standards of the Trust are maintained at all times.
Adhering to the Trusts policies, systems and procedures (including the Trusts Confidentiality Policy).
To adhere to the procedures, protocols and guidelines of the Human Fertilisation and Embryology Authority (HFEA).

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

02 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

185-16818-4910

Job locations

Heavitree Hospital

Gladstone Road

Exeter

Devon

EX1 2ED

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

An exciting opportunity has arisen within the Specialist Services Division for a Booking Clerk/Receptionist at the Fertility Clinic (Fertility Exeter) based at Heavitree Hospital.

This role would suit someone with excellent interpersonal skills, communicating with patients and supporting a multi-disciplinary team of doctors, nurses, embryologists and counsellors. To support the needs of the department, proven administrative experience and the ability to use their initiative will be required in order to provide an effective and efficient administration service. The successful candidate will have a flexible attitude, the ability to work well within a team and remain calm under pressure. Experience of working in a busy environment with minimal supervision is essential. Previous hospital IT experience would be desirable. Accuracy and attention to detail in this role is essential and must have the ability to deal with patients undergoing treatment in a sensitive manner.

This is a licensed clinic and governed by the Human Fertilisation and Embryology Authority.

Working Pattern: 37.5 hours per week. 5 days a week between the hours of 07:45 - 16:30

Interview Date: To be confirmed.

For further information please contact: Karen Sewell - Admin Services Manager on 01392 405111 - karen.sewell@nhs.net

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

An exciting opportunity has arisen within the Specialist Services Division for a Booking Clerk/Receptionist at the Fertility Clinic (Fertility Exeter) based at Heavitree Hospital.

This is a licensed clinic and governed by the Human Fertilisation and Embryology Authority.

Working Pattern: 37.5 hours per week. 5 days a week between the hours of 07:45 - 16:30

Interview Date: To be confirmed.

For further information please contact: Karen Sewell - Admin Services Manager on 01392 405111 - karen.sewell@nhs.net

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

See job description text above, and (where applicable) you can download a copy of the full job description

Person Specification

General Requirements

Essential

See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Heavitree Hospital

Gladstone Road

Exeter

Devon

EX1 2ED

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Heavitree Hospital

Gladstone Road

Exeter

Devon

EX1 2ED

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)