Administration Assistant Urgent Community Response (UCR)

Job summary

Administration assistants in UCR (Urgent Community Response) support the multi-disciplinary clinical team to facilitate urgent care referrals.

Our patients need rehabilitation support which we provide in their own homes rather than in hospital.

A UCR administration assistant is dynamic and self-motivated and will enjoy the fast-paced environment, knowing they are helping people get the help they need.

You will work a 12-hour day, 8am to 8pm, three shifts one week and four the next. Weekend working will be one weekend in three.

If you want to make a difference, join us in the Urgent Community Response team.

Main duties of the job

• Use & accurately populate the electronic record system (SystmOne) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures and Record Keeping Policy
• Follow agreed processes for dealing with emails on Outlook on a regular basis prioritising both urgency & importance, taking responsibility for signposting/dealing with queries (often sensitive) regarding issues arising
• Provide cover & support during times of absence for the core functioning of the admin team

About us

We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the aim is for the new Trust to be formed by the end of 2024.

Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different communities.

The new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.

Colleagues will transfer to the new organisation under Transfer of Undertakings (Protection of Employment) -- known as TUPE on the day the trust is formed. TUPE is a legal process to ensure you transfer out of one organisation and into another, maintaining the terms and conditions of your employment.