Business Support Team Leader

Job summary

Calling Administrators!

If you're experienced and organised and want to make a difference then we want you!

We are looking for a Team Leader to support our Business Support Physical Health Services Team across Southampton the role will be based mainly at Adelaide Health Centre. This role will also involve very occasional travel to bases in Aldershot (Aldershot Centre for Health), and Eastleigh (Swan Centre), Adelphi House (Basingstoke)

This is a 30 hour post and our office hours are Monday to Friday 8am to 5pm so we can be flexible with the hours worked within those core business hours. There will be the requirement to support the Business Support Team from a line management perspective, and also practical and administrative support to our clinical teams that work out of those bases.

The team forms part of a wider Child and Families Physical Health portfolio, providing administrative support to a variety of healthcare services across East/West Hampshire. The core service offer includes Secretarial Services to senior leaders, medical transcription services and other general patient administration services for community care.

Main duties of the job

Manage & supervise use of electronic record system (System One) ensuring accurate information regarding child health records, to include scanning/uploading information in a timely manner, including data cleansing & reporting as required

Supervise & overview systems/databases

Input & retrieve statistical information from relevant electronic records system, analysing & converting the information into appropriate formats & reports

Supervise admin staff liaising by telephone or in person with clients & other healthcare professionals, promoting good judgement to identify requirements in order to pass on information correctly or take appropriate action

Carry out audits of competencies

Alert the line manager of any potential breaches in relation to Information Governance & timescales for processing referrals

Supervise the reporting of defective equipment or health & safety issues, without delay to your line manager & in accordance with Trust requirements, taking responsibility for your own office environment & supervising staff within your team with this process

Resolve & mitigate any practice breaches in agreed Service Admin systems alerting line manager once options are exhausted

Act on suggestions made in relation to improving systems/processes implementing agreed changes & escalating good practice ideas & unresolved system issues

Undertake internal change projects to address ineffective practices identified

About us

We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the aim is for the new Trust to be formed by July 2024.Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different communities.The new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.Colleagues will transfer to the new organisation under Transfer of Undertakings (Protection of Employment) -- known as TUPE on 1st July 2024. TUPE is a legal process to ensure you transfer out of one organisation and into another, maintaining the terms and conditions of your employment.