Receptionist and Typing Administrator

Job summary

We are excited to be recruiting a Typing and Reception Administrator to work in our Mental Health Service.

Our priority is finding the right type of person who shares our values of patients first, working together and always improving; someone with the ability and attitude to grow and develop in the Trust as a valued member of our team.

Solent's Mental Health Services cover a variety of different services including inpatient facilities for both adults and older persons, community services including rehab, crisis and health and wellbeing, IAPT Talking Therapies and learning disabilities.

You will be an integral part of the team, responsible for greeting patients and being the first point of contact. You will support with day to day typing tasks, ensure processes are run smoothly, and other administration support noted in the job description attached.

You will have a caring and courteous manner and enjoy working with a variety of staff of different levels. You will also need to be able to work unsupervised and at peak times able to prioritise a varied workload. We are seeking a highly motivated individual who can work effectively using their own initiative.

In return for your contribution and enthusiasm we are able to offer you a range of opportunities to develop your skills. We are committed to supporting our staff to flourish and progress.

Main duties of the job

• Greet all patients, staff, and visitors at the front desk, maintaining the reception area and consulting rooms.
• To provide typing support and ensure letters are completed within targeted timeframes.
• Answering phone calls and dealing with emails relating to the Community services the Mental Health team within Solent provide.
• To work as part of a skill mix team to provide a comprehensive administrative support to the service.

About us

At Solent, our teams mirror the communities we serve. The Equality, Diversity, Inclusion, and Belonging plan fosters authenticity, ensuring every Solent NHS Trust member feels visible, validated, and valued.

The Annual Staff survey positions us among top-performing Community and Mental Health trusts in 3 of 9 themes:

• Compassion and inclusivity
• Each voice matters
• Staff Engagement

Our commitment to enhancing diversity, inclusion, and belonging fosters a strong sense of uniqueness, celebrated among colleagues, contributing to excellent patient outcomes.

We welcome applications from underrepresented communities, offering an informal chat for those uncertain about job fit. Our revamped recruitment process prioritizes inclusivity, aligned with Disability Confident and Armed Forces Covenant guaranteed interviews.

Join our 7 staff networks:

DisAbility

LGBTQ+Allies

Carers

50+

Multi Faith

Black, Asian, and minority ethnic

Veterans

Solent supports flexible working, providing a carer's passport. Our award-winning Health and Wellbeing service, including Employment Disability, Neurodivergent, and Menopause support, makes Solent NHS an inclusive workplace.

We promote staff vaccination as the primary defense against Flu and Covid-19. Join us in contributing to outstanding patient outcomes in a diverse and inclusive environment.