Apprentice Call Centre Handler/Receptionist

Job summary

We are looking to recruit an apprentice call centre/receptionist for our busy GP surgery in Southampton which can be a great start to a rewarding career within the NHS.You will be working as part of a busy team where you will be the first point of contact for all enquiries. Answering the phone to patients, professionals and clinicians, you will be a key link within the team. The duties are varied and include answering the phone, covering reception, booking appointments, sorting mail and using Systm1 (an electronic patient record).The role requires a high level of inter-personal skills and confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. We are looking for people who have a 'can do' attitude.You will work in our call centre and on reception at one of our three sites within Southampton. We require somebody with the ability to work a mixture of early shifts with a 7.45 a.m. start and late shifts with a 6.30 p.m. finish. There is also the opportunity to work on a Saturday on a rota basis.In return we offer a full and comprehensive induction to the Trust and Surgery with regular support and supervision, great terms and conditions - with 27 days leave initially (based on full time hours) which rises depending on length of service. Staff wellbeing is of high importance to us.If you are looking for a new challenge and meet the skills and qualities required, we really look forward to hearing from you.

Main duties of the job

The post holder will work as part of the Team, providing admin and clerical support, contributing to the smooth running of the administration service

To work as part of a team to provide a comprehensive administrative support to the Service.

All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance

A criterion of the apprenticeship is that you attend college/virtually and complete all the necessary standards set out in the Apprenticeship. Upon completion you will be awarded a Level 2 Customer Care Apprenticeship. You will be employed on a fixed term contract for the duration of your apprenticeship. The position is available at 37.5 hours per week. You will be allocated 20% of the working week for study time.

The successful candidate will:

• be able to use own initiative
• have a meticulous eye for detail, an enquiring mind, and a willingness to learn
• have strong communication skills
• be organised, able to multi-task and work under pressure
• have proven skills in Microsoft applications, Excel, Word, and Outlook.

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.