Business Support Administration Assistant

Job summary

We are looking for a highly motivated, approachable, and tactful Business Support Admin Assistant for our Community Respiratory Service based at St Mary's Community Campus, Portsmouth.

Our priority is finding the right type of person who shares our values of patients first, working together and always improving; someone with the ability and attitude to grow and develop in the Trust as a valued member of our team.

In this varied role you will provide high quality administrative support for the Solent Community Respiratory Service, which consists primarily of a team of clinicians, as part of Adults Services Portsmouth. To maintain a high level of knowledge of the work of the team in general and an understanding of the work of those whom specific administrative support is provided.

You will be a key focal point for patient pathway information, patient discharge, and data co-ordination.

If you are organised and want to make a difference, then get in touch today!

Main duties of the job

• To establish and maintain the necessary administrative procedures to ensure smooth running of the service. Support data monitoring and reporting systems, and the specific reporting requirement of elements of the clinical teams.
• To support other areas in the service where required, to include word processing of all correspondence including letters, agendas, minutes, reports, photocopying, group material which will include spreadsheets and graphs.
• To support other areas where required, to include receiving patient referrals and assist the clinical team by preparing patient documentation acting as first contact to GP's, patients and carers, dealing with referrals from the point of receipt of referral to discharge, filing and dealing with all telephone enquiries to the clinical team.
• Attend weekly, monthly or as and when required meetings taking, transcribing and disseminating of minutes.
• Receipt and opening of internal and external post, and deal with correspondence as appropriate.
• Send and receive messages using e-mail and act as a point of contact for messages from and to relevant managers, colleagues and system stakeholders.
• Be responsible for the timely and a courteous manner of answering telephone enquiries, taking messages for clinical and management staff.
• Responsible for ordering of supplies and equipment using the Shared Business Services System and Clares Stationery Website.
• Responsible for covering other staff in times of absence and planned leave.

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.