Administration Supervisor - MPP Service

Job summary

Are you looking for a career in the NHS? We are looking for an enthusiastic and friendly individual to join our hardworking MPP administration team!

You will be joining our team in Southampton as an MPP Admin Supervisor and you will work closely with our MPP Admin & Business Manager to lead and motivate our teams to provide a quality service to our clinical colleagues.

As an Admin Supervisor, you will be responsible in ensuring the service is running smoothly and be able to provide relevant training and advice to the team. You will work closely with the MPP Admin Management team to ensure that all departments within the unit are appropriately supported.

We are looking for a well organised individual with good communication and keyboard skills, a good standard of literacy and numeracy with an ability to maintain accurate records. You will be required to liaise with patients, clinicians, staff and other agencies to ensure the smooth running of the service and appointment systems.

Experience in the use of Microsoft Office, Excel, Word and Outlook is essential and training will be given in the use of SystmOne, which is the clinical software system used by the service.

Main duties of the job

Manage & supervise use of electronic record system (System One) ensuring accurate information regarding child health records, to include scanning/uploading information in a timely manner, including data cleansing & reporting as required

Supervise & overview systems/databases

Input & retrieve statistical information from relevant electronic records system, analysing & converting the information into appropriate formats & reports

Supervise admin staff liaising by telephone or in person with clients & other healthcare professionals, promoting good judgement to identify requirements in order to pass on information correctly or take appropriate action

Carry out audits of competencies

Alert the line manager of any potential breaches in relation to Information Governance & timescales for processing referrals

Supervise the reporting of defective equipment or health & safety issues, without delay to your line manager & in accordance with Trust requirements, taking responsibility for your own office environment & supervising staff within your team with this process

Resolve & mitigate any practice breaches in agreed Service Admin systems alerting line manager once options are exhausted

Act on suggestions made in relation to improving systems/processes implementing agreed changes & escalating good practice ideas & unresolved system issues

Undertake internal change projects to address ineffective practices identified

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.