Receptionist

Job summary

We have a great opportunity for a personable individual to join our Reception team based in Southampton!

As a Receptionist, you will be the first point of contact for all visitors and staff to the site and will be able to provide great customer service to all that you come into contact with. Ideally, you will have experience of working with people however if you have a willingness to learn and enjoy working with others - we want to hear from you!

You should be confident working your way around a computer and be confident speaking on the phone.

Main duties of the job

• Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy
• Follow agreed processes for dealing with emails on Outlook and nhs.net, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising
• Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries, venue & hospitality booking as appropriate
• Monitor & order stationery/leaflets, clinical & general supplies & place order request when necessary
• Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested
• Provide cover & support during times of absence for the core functioning of the admin team
• Offer guidance & training of Band 2 or new staff as required
• Maintain current office policies & procedures, be actively involved in their development
• Undertake limited supervision of Band 2 or new staff in absence of the Admin Supervisor & Admin Manager
• Provide admin support to the Admin Supervisor to set up & review administration systems/processes as deemed appropriate

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.