Customer Service Apprentice - Special Care Dental

Job summary

Our Special Care Dental Service provides treatment to adults and children with a variety of needs including, learning and physical disabilities, dental anxiety and developmental disorders. Care will predominantly be carried out in our clinics, but where possible we will go out into community settings to ensure the patients comfort.

We're looking for an apprentice for two different clinics, one based at the Royal South Hants in Southampton and one based in Cowes, Isle of Wight.

Working with us at our Special Care Dental Clinic you will learn general administration skills whilst supporting our business support and clinical teams with telephone queries, appointment bookings, ensuing our systems are kept up to date and providing positive customer service to any visitors to the team. Working days are Monday-Friday with hours to be discussed at the interview. As this is an apprenticeship, full time hours are needed to fulfil the requirements of the qualification.

After studying and learning on the job, you will qualify after 15 months with a Level 2 in Customer Service.

We can't wait to have you join us, making a difference to our communities.

To find out about working in Southampton, please contact Lavinia Ellis (Practice Manager) at lavinia.ellis@solent.nhs.uk

To find out working in Cowes, please contact Sarah Hopcroft (Practice Manager) at sarah.hopcroft@solent.nhs.uk

Main duties of the job

• Use and populate the electronic record system for clinical records or other service systems with accurate information
• Follow agreed processes for dealing with emails on Outlook and nhs.net, on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding arising issues
• Monitor and action emails coming into generic email accounts as required
• Photocopying, scanning and electronic filing accurately and securely
• Populate systems and databases required for service delivery

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.