Data Support Analyst/Trainer

Job summary

Our Information Systems Config and Support team provides configuration, smartcard support and resolution to clinical access issues to approximately 5000 end users of SystmOne, eQuest, eDocs, Inform and Summary Care Record to name a few.

We're looking for a Data Support Analyst / Trainer to join us, working closely with all services across the Trust and the rest of the Information Systems team, as well as the Data Warehouse, Performance and Business Intelligence teams.

You will be our expert on the functionality and processes contained within clinical systems along with the clinical services provided by the Trust. You will be responsible for designing end user training, the creation of training materials and the delivery of the end-user training.

Main duties of the job

*Provide guidance and advice to end users, acting as the first point of contact for the Trust across all sites where clinical services are provided

*Lead responsibility to resolve end-user issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to "complete the loop" and improve fundamental system understanding amongst the user-base on an ongoing basis.

*Responsible for ensuring and championing the highest levels of data quality, advocating absolute best practice at all times and challenging end-user activity if accepted standards are not being met.

*Responsible for the correct functioning of the application and will follow the escalation process if issues occur, liaising with senior management, CGI and the external vendor support accordingly

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.