University Hospitals Birmingham NHS Foundation Trust

Band 3 Liver Services Waiting List Coordinator

The closing date is 23 April 2026

Job summary

An exciting opportunity has arisen for a Waiting List Coordinator within Liver Services at the Queen Elizabeth Hospital Birmingham. This role involves focused administration support in booking major cancer surgery and benign surgical procedures. The post holder will play a key role in coordinating surgical activity, working closely with clinical teams to ensure efficient scheduling and a high standard of patientcentred care.

The post holder will be responsible for coordinating and maintaining surgical waiting lists, managing theatre diaries to optimise theatre utilisation, and acting as a key point of contact for patients, clinicians, and multidisciplinary teams. The role requires exceptional organisational skills, attention to detail, and the ability to communicate sensitively and effectively with patients and healthcare professionals in a fastpaced clinical environment.

This position plays a vital role in supporting the safe, efficient, and compassionate delivery of care for patients undergoing major cancer and benign surgical procedures within a leading NHS teaching hospital.

Main duties of the job

The post holder will be responsible for contacting patients to arrange and confirm surgery dates, ensuring clear, timely, and compassionate communication throughout the preoperative pathway. Key duties include validating and maintaining the surgical waiting list, actively managing RTT pathways to ensure national targets are met, and attending regular theatre planning meetings to support effective scheduling and optimal theatre utilisation. The role involves managing the waiting list inbox, responding promptly to queries from patients and clinical teams, and booking associated radiology procedures in addition to liver surgeries to ensure coordinated care. The post holder will work closely with the Clinical Nurse Specialist (CNS) team and consultants to ensure surgery dates are booked appropriately and in a timely manner, in line with any outstanding investigations or clinical requirements.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

16 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1100377

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems
*Knowledge and experience of 18wk RTT pathway

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare
*Experience of managing surgical waiting lists

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organization skills and ability to multitask.
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve.
*Understand confidentiality and apply the principles in every day working practice.
*Ability to pay attention to detail where there are predictable interruptions to the work pattern.
*Ability to deal with stressful situations and sensitive issues.
*Work effectively and flexibly as part of a team to meet the needs of the services.
*Confident in dealing with people at all levels.
*Must be able to demonstrate an understanding of equality and diversity.
*Mature open and flexible approach to work
*Demonstrates care and compassion.
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious and pro-active
*Demonstrates reliability
*Ability to travel to multiple sites
*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems
*Knowledge and experience of 18wk RTT pathway

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare
*Experience of managing surgical waiting lists

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organization skills and ability to multitask.
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve.
*Understand confidentiality and apply the principles in every day working practice.
*Ability to pay attention to detail where there are predictable interruptions to the work pattern.
*Ability to deal with stressful situations and sensitive issues.
*Work effectively and flexibly as part of a team to meet the needs of the services.
*Confident in dealing with people at all levels.
*Must be able to demonstrate an understanding of equality and diversity.
*Mature open and flexible approach to work
*Demonstrates care and compassion.
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious and pro-active
*Demonstrates reliability
*Ability to travel to multiple sites
*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)