Band 3 Administrator- Booking Coordinator

Job summary

The successful post holder will be joining Oncology/Haematology patient pathway co-ordinators team with the responsibility of co-ordinating outpatient and inpatient treatments ensuring patients are booked within cancer target wait times.

The successful candidate will support in the development of processes/procedures within the team to maintain a robust and fully auditable process for the scheduling of anti-cancer treatments and provide a comprehensive administrative service to ensure smooth delivery of both inpatient and outpatient treatment pathways.

The successful candidate will be required to work both independently and as part of the team, using their own initiative to competently complete their day-to-day work load. This includes implementing and maintaining hospital procedure and waiting list policy, communication with patients of appointment dates and times, additionally liaising with multi-disciplinary teams including consultants, nurses, managers, secretaries and the wider team of administrative staff. You will be required to record appointments using various Trust systems and complete allocated office duties related to the co-ordinator role.

Amongst other requirements excellent communication skills are required as this role is based in a fast paced office and the post holder will be required to handle confidential and sensitive information in a professional and compassionate manner to ensure the smooth running of the Oncology and Haematology Patient Pathway service.

Main duties of the job

* Where required coordinate duties in clinics / departments / satellite areas and ensure staff rotas are appropriately covered

* To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls

* Processing patient appointment attendance using a variety of hospital information systems

* To undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required

* Create documents / spreadsheets / reports as required using IT Systems

* Use Trust systems to input electronic data as required

* To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

* Receiving and dealing with telephone enquiries as appropriate

* To maintain diaries as required

* Input and look up data on Trust IT systems in accordance with Trust policy

* Analyse and extract complex data sets from a number of different sources

* Arrange meetings and appointments as necessary

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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