Band 3 Service Coordinator - Imaging
The closing date is 02 April 2026
Job summary
(12 Month Fixed Term Post)
We are looking for individuals that want to be part of a dynamic team, who can use trust systems, use own initiative, and when booking appointments ensure that patient accessibility needs are met. * Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action. Ensure all letters and any information sent out are clear, accurate and informative. Receiving and dealing with telephone enquiries as appropriate
Main duties of the job
To provide a robust and structured booking service to the Imaging Department within the Heartlands and WWH-CDC Hospital Sites, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating of information, management or incoming referrals and requests, booking and provision of interpreters, i.e. ambulance transport requirements, appointment letters in bold print medication requirements. Ensure that patients' appointments meet the NHS booking targets, providing all support for smooth patient experiences.
The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family and their carers, whilst managing complex and confidential information. Be responsible for the quality of information Photocopy and distribute documents as required. Follow up any do not attend (DNAs)
Undertake work that has been prioritised by the Supervisor / Line Manager. Identify capacity shortfalls in clinical areas and escalate appropriately. Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales.
Responsible for managing own modality waiting, planned and urgent lists.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
26 March 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
304-9013866
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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