Band 4 Failsafe Officer - Ophthalmology
The closing date is 30 March 2026
Job summary
The Ophthalmology administrator is responsible for managing and prioritising a highly detailed and complex workload. Attention to detail is key and the successful candidate will have the ability to work well under pressure. A good understanding of performance waiting time standards; 18-weeks referral-to-treatment, cancer targets within care pathways will be of advantage. The successful candidate will have a flexible approach to their work and have the skills to respond to departmental issues and unforeseen challenges in a timely manner to ensure the smooth running of both specialties.
The role is predominantly based at Solihull, with some cross site working at Heartlands, Good Hope and Queen Elizabeth.
Main duties of the job
*To plan the day to day workload and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever-changing needs of the service
*To actively participate at Senior Management Team meetings and be part of strategic and organisation plans to deliver services within recognised frameworks to ensure a fully coordinated and supportive administrative team for the service/department
*To adhere to standards for record keeping, maintaining accurate records of interventions and activities
*To lead on the team's administrative systems and processes and implement improvements to the service on an on-going basis
*To maintain confidentiality and manage information sensitively, demonstrate discretion and respect when communicating with patients, colleagues and others
*To deal with complex information and ensure team members are aware of any issues
*To be responsible for ensuring that the department is resourced appropriately and at all time
*Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce letters, presentations and other relevant correspondence
*To assist with the collection and provision of statistical data as required
*Receiving and dealing with telephone enquiries as appropriate
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
16 March 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9014558
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)