Band 3 Medical Secretary - Renal Services
The closing date is 11 March 2026
Job summary
Provide comprehensive secretarial and administrative support to Consultants and the Clinical Team, including producing clinic letters, discharge summaries, minutes, reports, and other correspondence. Act as an empathetic and professional point of contact for patients, relatives, carers, and healthcare professionals, working under the direction of the Medical Secretary Supervisor.
Key Responsibilities
*Arrange patient appointments and theatre/day case admissions as directed.
*Use initiative and judgement when responding to clinical and non clinical enquiries.
*Ensure clinic letters and discharge summaries are completed within agreed timeframes.
*Maintain Consultant diaries and manage daily incoming post.
*Input and retrieve patient information in line with Trust policies.
*Organise meetings and support colleagues during periods of high workload.
*Provide professional telephone communication, accurately recording and directing messages.
*Communicate effectively with distressed or emotional service users, overcoming any language or communication barriers.
*Handle challenging behaviour with empathy and professionalism.
*Participate in departmental meetings and contribute to effective teamwork.
*Manage and prioritise patient investigation results based on clinical need.
*Plan and prioritise daily workload to meet required deadlines.
Main duties of the job
Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems/Good keyboard / IT skills
Experience of working in a busy environment
Experience of working in Healthcare
Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staff
Ability to problem solve
Understand confidentiality and apply the principles
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
26 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-1099066
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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